SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job The Workforce Development Department is recruiting for a Business Services Representative for the Business Services Unit. Business Services Representatives work directly with the Workforce Innovation and Opportunity (WIOA) program providing employer outreach and job development services. Business Services Representatives market WIOA services to employers, such as job training, job posting and advertising, and candidate prescreening and referral, to assist in meeting hiring demands. Business Services Representatives promote services by visiting businesses, attending business events and Chamber of Commerce functions, and through presentations at business gatherings, to increase participation in the program and identify job opportunities. *Official Title: Workforce Development Specialist . For a more detailed description, refer to the Workforce Development Specialist job description. ABOUT THE DEPARTMENT The San Bernardino County Workforce Development Department (WDD) adminsters programs under the guidance of the Workforce Development Board and funded by the Department of Labor’s Workforce Innovation and Opportunity Act (WIOA). The Department operates three (3) America’s Job Centers of California (AJCCs) which are strategically located in the East Valley, West Valley and High Desert Regions of the County to serve our communities. Through its programs and services, WDD implements comprehensive strategies to support the County's Vison by creating a vibrant economy with a skilled workforce while meeting the needs of local businesses and creating opportunities for workers to prepare for and enter into well paid careers. For more information, visit https://workforce.sbcounty.gov/ Click on the images below to learn more about our excellent benefits! CONDITIONS OF EMPLOYMENT Pre-Employment Process: Applicant must successfully pass a background check, which includes fingerprint and medical exam, prior to appointment. Travel: Travel throughout the County is required. A valid California Class C driver license is required at time of appointment. Employees in this class may be required to use personal vehicles and show proof of automobile liability insurance. Sponsorship: San Bernardino County is unable to consider to candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment. This recruitment may close at any time once a sufficient number of applications have been received. Minimum Requirements Candidate must meet BOTH the Education and one (1) Experience option. EDUCATION: Thirty (30) semester (45 quarter) units of completed college coursework from an accredited college/university in business/public administration, education, human/behavioral/social science, or other relevant field. Note: A list of coursework must be submitted with the application if a degree (as listed above) has not been conferred. --AND-- EXPERIENCE OPTION 1: One (1) year of full-time equivalent experience with the primary duty in outside sales of making (in-person) business contacts to provide business-related services. Note: Telephone and internet sales are not considered qualifying. EXPERIENCE OPTION 2: One (1) year full-time equivalent experience in a government or non-profit agency, with primary responsibility for outreach to businesses for the purposes of fulfilling workforce needs, e.g., recruitment, training, layoff aversion, or staff reemployment requirements. Note: Career advisory experience is not considered qualifying. Desired Qualifications The ideal candidate will possess a Bachelor's degree along with experience in outside sales, selling and providing a product or service tailored to meet an individual need. Interacting with business executives, owners, managers, and others in upper-level positions is highly desirable, as are time management and public speaking skills. Bilingual applicants fluent in both Spanish and English are encouraged to apply. Selection Process There will be a competitive evaluation of qualifications based on the information provided on the application and supplemental questionnaire. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire. This recruitment is open on a Continuous basis and may close at any time. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Administrative Services Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits, please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . Closing Date/Time: Continuous
Mar 08, 2024
Full Time
The Job The Workforce Development Department is recruiting for a Business Services Representative for the Business Services Unit. Business Services Representatives work directly with the Workforce Innovation and Opportunity (WIOA) program providing employer outreach and job development services. Business Services Representatives market WIOA services to employers, such as job training, job posting and advertising, and candidate prescreening and referral, to assist in meeting hiring demands. Business Services Representatives promote services by visiting businesses, attending business events and Chamber of Commerce functions, and through presentations at business gatherings, to increase participation in the program and identify job opportunities. *Official Title: Workforce Development Specialist . For a more detailed description, refer to the Workforce Development Specialist job description. ABOUT THE DEPARTMENT The San Bernardino County Workforce Development Department (WDD) adminsters programs under the guidance of the Workforce Development Board and funded by the Department of Labor’s Workforce Innovation and Opportunity Act (WIOA). The Department operates three (3) America’s Job Centers of California (AJCCs) which are strategically located in the East Valley, West Valley and High Desert Regions of the County to serve our communities. Through its programs and services, WDD implements comprehensive strategies to support the County's Vison by creating a vibrant economy with a skilled workforce while meeting the needs of local businesses and creating opportunities for workers to prepare for and enter into well paid careers. For more information, visit https://workforce.sbcounty.gov/ Click on the images below to learn more about our excellent benefits! CONDITIONS OF EMPLOYMENT Pre-Employment Process: Applicant must successfully pass a background check, which includes fingerprint and medical exam, prior to appointment. Travel: Travel throughout the County is required. A valid California Class C driver license is required at time of appointment. Employees in this class may be required to use personal vehicles and show proof of automobile liability insurance. Sponsorship: San Bernardino County is unable to consider to candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment. This recruitment may close at any time once a sufficient number of applications have been received. Minimum Requirements Candidate must meet BOTH the Education and one (1) Experience option. EDUCATION: Thirty (30) semester (45 quarter) units of completed college coursework from an accredited college/university in business/public administration, education, human/behavioral/social science, or other relevant field. Note: A list of coursework must be submitted with the application if a degree (as listed above) has not been conferred. --AND-- EXPERIENCE OPTION 1: One (1) year of full-time equivalent experience with the primary duty in outside sales of making (in-person) business contacts to provide business-related services. Note: Telephone and internet sales are not considered qualifying. EXPERIENCE OPTION 2: One (1) year full-time equivalent experience in a government or non-profit agency, with primary responsibility for outreach to businesses for the purposes of fulfilling workforce needs, e.g., recruitment, training, layoff aversion, or staff reemployment requirements. Note: Career advisory experience is not considered qualifying. Desired Qualifications The ideal candidate will possess a Bachelor's degree along with experience in outside sales, selling and providing a product or service tailored to meet an individual need. Interacting with business executives, owners, managers, and others in upper-level positions is highly desirable, as are time management and public speaking skills. Bilingual applicants fluent in both Spanish and English are encouraged to apply. Selection Process There will be a competitive evaluation of qualifications based on the information provided on the application and supplemental questionnaire. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire. This recruitment is open on a Continuous basis and may close at any time. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Administrative Services Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits, please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . Closing Date/Time: Continuous
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job The Workforce Development Department is recruiting for Business Services Specialists, who serve as the initial point of contact in engaging businesses, organizations, education, and government agencies. Business Services Specialists conduct outreach; work with special populations; build relationships, synthesize and recommend resources; and implement and monitor outcomes of a variety of workforce development programs. The list established from this recruitment can be used to fill other vacancies as they occur throughout the County, with locations in the San Bernardino, Rancho Cucamonga, and Victorville areas. For a more detailed description, refer to the Business Services Specialist job description. ABOUT THE DEPARTMENT Workforce Development Department (WDD) operates programs under the guidance of the Workforce Development Board, funded by the Department of Labor’s Workforce Innovation and Opportunity Act (WIOA). The America’s Job Centers of California (AJCCs) are strategically located in the East Valley, West Valley and High Desert Regions of the County. WDD implements comprehensive strategies to meet the needs of local businesses for a skilled workforce, while creating opportunities for workers to prepare for and enter into well paid careers. CONDITIONS OF EMPLOYMENT Pre-Employment Process: Applicant must successfully pass a background check prior to appointment. Travel: Extensive travel throughout the County is required. A valid California Class C driver license is required at time of appointment and must be maintained. Employees in this class may be required to use personal vehicles and show proof of automobile liability insurance. Availability: Position may require occasional weekend and evening work, as well as out of town conferences. Sponsorship: San Bernardino County is unable to consider to candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment. Minimum Requirements Candidates must meet BOTH the Education requirement AND one (1) Experience option. EDUCATION: Thirty (30) semester (45 quarter) units of completed college coursework from an accredited college or university in business/public administration, education, communications, human/behavioral/social science, or other relevant field. A list of coursework or unofficial transcript must be submitted with the application if a degree (as listed above) has not been conferred. -- AND -- EXPERIENCE OPTION 1: Eighteen (18) months of (full-time equivalent) experience performing duties equivalent to a Business Services Representative with the County of San Bernardino, which includes experience marketing WIOA services to employers, such as on the job training programs, working with MOU partners and special populations, rapid responses, business to business connections, and work site agreements. EXPERIENCE OPTION 2: Two (2) years of (full-time equivalent) experience conducting business to business outreach services, which includes in-person visits and providing business solutions and resources. Desired Qualifications The ideal candidate will possess a Bachelor's degree or higher, have a passion to service the community, experience and knowledge of business trends, providing business services, and interacting with business executives, owners, managers, and local agencies. Displaying exceptional organizational and time management, able to articulate and foster communication and collaboration of all stakeholders. Presenter public speaking skills are also highly desired. Selection Process There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire; resumes will not be reviewed. The most highly qualified candidates, based on the evaluation results, may be referred for interview. This recruitment is open on a Continuous basis and may close at any time. Be sure to include any relevant experience and education that demonstrates that you meet the minimum requirements in both your application and Supplemental Questionnaire, as both will be used to evaluate your qualifications. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. This is a continuous recruitment and may close at any time. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Administrative Services Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits, please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . Closing Date/Time: Continuous
Mar 08, 2024
Full Time
The Job The Workforce Development Department is recruiting for Business Services Specialists, who serve as the initial point of contact in engaging businesses, organizations, education, and government agencies. Business Services Specialists conduct outreach; work with special populations; build relationships, synthesize and recommend resources; and implement and monitor outcomes of a variety of workforce development programs. The list established from this recruitment can be used to fill other vacancies as they occur throughout the County, with locations in the San Bernardino, Rancho Cucamonga, and Victorville areas. For a more detailed description, refer to the Business Services Specialist job description. ABOUT THE DEPARTMENT Workforce Development Department (WDD) operates programs under the guidance of the Workforce Development Board, funded by the Department of Labor’s Workforce Innovation and Opportunity Act (WIOA). The America’s Job Centers of California (AJCCs) are strategically located in the East Valley, West Valley and High Desert Regions of the County. WDD implements comprehensive strategies to meet the needs of local businesses for a skilled workforce, while creating opportunities for workers to prepare for and enter into well paid careers. CONDITIONS OF EMPLOYMENT Pre-Employment Process: Applicant must successfully pass a background check prior to appointment. Travel: Extensive travel throughout the County is required. A valid California Class C driver license is required at time of appointment and must be maintained. Employees in this class may be required to use personal vehicles and show proof of automobile liability insurance. Availability: Position may require occasional weekend and evening work, as well as out of town conferences. Sponsorship: San Bernardino County is unable to consider to candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment. Minimum Requirements Candidates must meet BOTH the Education requirement AND one (1) Experience option. EDUCATION: Thirty (30) semester (45 quarter) units of completed college coursework from an accredited college or university in business/public administration, education, communications, human/behavioral/social science, or other relevant field. A list of coursework or unofficial transcript must be submitted with the application if a degree (as listed above) has not been conferred. -- AND -- EXPERIENCE OPTION 1: Eighteen (18) months of (full-time equivalent) experience performing duties equivalent to a Business Services Representative with the County of San Bernardino, which includes experience marketing WIOA services to employers, such as on the job training programs, working with MOU partners and special populations, rapid responses, business to business connections, and work site agreements. EXPERIENCE OPTION 2: Two (2) years of (full-time equivalent) experience conducting business to business outreach services, which includes in-person visits and providing business solutions and resources. Desired Qualifications The ideal candidate will possess a Bachelor's degree or higher, have a passion to service the community, experience and knowledge of business trends, providing business services, and interacting with business executives, owners, managers, and local agencies. Displaying exceptional organizational and time management, able to articulate and foster communication and collaboration of all stakeholders. Presenter public speaking skills are also highly desired. Selection Process There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire; resumes will not be reviewed. The most highly qualified candidates, based on the evaluation results, may be referred for interview. This recruitment is open on a Continuous basis and may close at any time. Be sure to include any relevant experience and education that demonstrates that you meet the minimum requirements in both your application and Supplemental Questionnaire, as both will be used to evaluate your qualifications. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. This is a continuous recruitment and may close at any time. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Administrative Services Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits, please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . Closing Date/Time: Continuous
Announcement Number: 47220 Open to all qualified persons. Posted 04/26/2024 Close Date: 05/10/2024 Recruiter: MALANY KLEMENS Phone: (775)684-3821 Email: m-klemens@detr.nv.gov Applications accepted for another 6 Days 6 Hrs 53 Mins The Position Workforce Services Representatives provide a broad range of services in accordance with the Workforce Investment Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor. PER EXECUTIVE ORDER 2023-11, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL JUNE 30th, 2024. Please refer to the link for more information: https://gov.nv.gov/Newsroom/ExecOrders/2023/Executive_Order_2023-011/ This recruitment will be used to fill vacancies as they occur for the Department of Employment, Training and Rehabilitation (DETR) in the Carson City EmployNV Business/Career Hub. Workforce Services Reps provide reemployment and eligibility assessment services to Unemployment Insurance claimants. Services provided include help with creating and updating resumes, skills testing and typing tests, job search planning, assisting clients with locating opportunities on the job boards, and assistance in obtaining certifications and work-related items needed to secure employment. Bilingual in Spanish and English is preferred, but not required. The position is an underfill of a Workforce Services Representative 2 and will progress to the next level upon meeting minimum qualifications and the approval of the appointing authority. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-12_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and two years of experience which included providing services to customers; reading and applying written policies, procedures, or instructions; operating personal computers to enter and retrieve data; and interviewing individuals to gather information; OR a Bachelors degree in social or behavioral science, business administration, or related field; OR an equivalent combination of education and experience as described above. Special Requirements A pre-employment criminal history check and fingerprint is required. Person's offered employment in this position will be required to pay for the fingerprinting. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Are you bilingual in Spanish and English? INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Apr 27, 2024
Full Time
Announcement Number: 47220 Open to all qualified persons. Posted 04/26/2024 Close Date: 05/10/2024 Recruiter: MALANY KLEMENS Phone: (775)684-3821 Email: m-klemens@detr.nv.gov Applications accepted for another 6 Days 6 Hrs 53 Mins The Position Workforce Services Representatives provide a broad range of services in accordance with the Workforce Investment Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor. PER EXECUTIVE ORDER 2023-11, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL JUNE 30th, 2024. Please refer to the link for more information: https://gov.nv.gov/Newsroom/ExecOrders/2023/Executive_Order_2023-011/ This recruitment will be used to fill vacancies as they occur for the Department of Employment, Training and Rehabilitation (DETR) in the Carson City EmployNV Business/Career Hub. Workforce Services Reps provide reemployment and eligibility assessment services to Unemployment Insurance claimants. Services provided include help with creating and updating resumes, skills testing and typing tests, job search planning, assisting clients with locating opportunities on the job boards, and assistance in obtaining certifications and work-related items needed to secure employment. Bilingual in Spanish and English is preferred, but not required. The position is an underfill of a Workforce Services Representative 2 and will progress to the next level upon meeting minimum qualifications and the approval of the appointing authority. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-12_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and two years of experience which included providing services to customers; reading and applying written policies, procedures, or instructions; operating personal computers to enter and retrieve data; and interviewing individuals to gather information; OR a Bachelors degree in social or behavioral science, business administration, or related field; OR an equivalent combination of education and experience as described above. Special Requirements A pre-employment criminal history check and fingerprint is required. Person's offered employment in this position will be required to pay for the fingerprinting. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Are you bilingual in Spanish and English? INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 47220 Open to all qualified persons. Posted 04/26/2024 Close Date: 05/10/2024 Recruiter: MALANY KLEMENS Phone: (775)684-3821 Email: m-klemens@detr.nv.gov Applications accepted for another 6 Days 6 Hrs 53 Mins The Position Workforce Services Representatives provide a broad range of services in accordance with the Workforce Investment Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor. PER EXECUTIVE ORDER 2023-11, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL JUNE 30th, 2024. Please refer to the link for more information: https://gov.nv.gov/Newsroom/ExecOrders/2023/Executive_Order_2023-011/ This recruitment will be used to fill vacancies as they occur for the Department of Employment, Training and Rehabilitation (DETR) in the Carson City EmployNV Business/Career Hub. Workforce Services Reps provide reemployment and eligibility assessment services to Unemployment Insurance claimants. Services provided include help with creating and updating resumes, skills testing and typing tests, job search planning, assisting clients with locating opportunities on the job boards, and assistance in obtaining certifications and work-related items needed to secure employment. Bilingual in Spanish and English is preferred, but not required. The position is an underfill of a Workforce Services Representative 2 and will progress to the next level upon meeting minimum qualifications and the approval of the appointing authority. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-12_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and two years of experience which included providing services to customers; reading and applying written policies, procedures, or instructions; operating personal computers to enter and retrieve data; and interviewing individuals to gather information; OR a Bachelors degree in social or behavioral science, business administration, or related field; OR an equivalent combination of education and experience as described above. Special Requirements A pre-employment criminal history check and fingerprint is required. Person's offered employment in this position will be required to pay for the fingerprinting. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Are you bilingual in Spanish and English? INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Apr 27, 2024
Full Time
Announcement Number: 47220 Open to all qualified persons. Posted 04/26/2024 Close Date: 05/10/2024 Recruiter: MALANY KLEMENS Phone: (775)684-3821 Email: m-klemens@detr.nv.gov Applications accepted for another 6 Days 6 Hrs 53 Mins The Position Workforce Services Representatives provide a broad range of services in accordance with the Workforce Investment Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor. PER EXECUTIVE ORDER 2023-11, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL JUNE 30th, 2024. Please refer to the link for more information: https://gov.nv.gov/Newsroom/ExecOrders/2023/Executive_Order_2023-011/ This recruitment will be used to fill vacancies as they occur for the Department of Employment, Training and Rehabilitation (DETR) in the Carson City EmployNV Business/Career Hub. Workforce Services Reps provide reemployment and eligibility assessment services to Unemployment Insurance claimants. Services provided include help with creating and updating resumes, skills testing and typing tests, job search planning, assisting clients with locating opportunities on the job boards, and assistance in obtaining certifications and work-related items needed to secure employment. Bilingual in Spanish and English is preferred, but not required. The position is an underfill of a Workforce Services Representative 2 and will progress to the next level upon meeting minimum qualifications and the approval of the appointing authority. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-12_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and two years of experience which included providing services to customers; reading and applying written policies, procedures, or instructions; operating personal computers to enter and retrieve data; and interviewing individuals to gather information; OR a Bachelors degree in social or behavioral science, business administration, or related field; OR an equivalent combination of education and experience as described above. Special Requirements A pre-employment criminal history check and fingerprint is required. Person's offered employment in this position will be required to pay for the fingerprinting. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Are you bilingual in Spanish and English? INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
State of Nevada
Gardnerville, Nevada, United States
Announcement Number: 47220 Open to all qualified persons. Posted 04/26/2024 Close Date: 05/10/2024 Recruiter: MALANY KLEMENS Phone: (775)684-3821 Email: m-klemens@detr.nv.gov Applications accepted for another 6 Days 6 Hrs 53 Mins The Position Workforce Services Representatives provide a broad range of services in accordance with the Workforce Investment Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor. PER EXECUTIVE ORDER 2023-11, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL JUNE 30th, 2024. Please refer to the link for more information: https://gov.nv.gov/Newsroom/ExecOrders/2023/Executive_Order_2023-011/ This recruitment will be used to fill vacancies as they occur for the Department of Employment, Training and Rehabilitation (DETR) in the Carson City EmployNV Business/Career Hub. Workforce Services Reps provide reemployment and eligibility assessment services to Unemployment Insurance claimants. Services provided include help with creating and updating resumes, skills testing and typing tests, job search planning, assisting clients with locating opportunities on the job boards, and assistance in obtaining certifications and work-related items needed to secure employment. Bilingual in Spanish and English is preferred, but not required. The position is an underfill of a Workforce Services Representative 2 and will progress to the next level upon meeting minimum qualifications and the approval of the appointing authority. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-12_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and two years of experience which included providing services to customers; reading and applying written policies, procedures, or instructions; operating personal computers to enter and retrieve data; and interviewing individuals to gather information; OR a Bachelors degree in social or behavioral science, business administration, or related field; OR an equivalent combination of education and experience as described above. Special Requirements A pre-employment criminal history check and fingerprint is required. Person's offered employment in this position will be required to pay for the fingerprinting. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Are you bilingual in Spanish and English? INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Apr 27, 2024
Full Time
Announcement Number: 47220 Open to all qualified persons. Posted 04/26/2024 Close Date: 05/10/2024 Recruiter: MALANY KLEMENS Phone: (775)684-3821 Email: m-klemens@detr.nv.gov Applications accepted for another 6 Days 6 Hrs 53 Mins The Position Workforce Services Representatives provide a broad range of services in accordance with the Workforce Investment Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor. PER EXECUTIVE ORDER 2023-11, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL JUNE 30th, 2024. Please refer to the link for more information: https://gov.nv.gov/Newsroom/ExecOrders/2023/Executive_Order_2023-011/ This recruitment will be used to fill vacancies as they occur for the Department of Employment, Training and Rehabilitation (DETR) in the Carson City EmployNV Business/Career Hub. Workforce Services Reps provide reemployment and eligibility assessment services to Unemployment Insurance claimants. Services provided include help with creating and updating resumes, skills testing and typing tests, job search planning, assisting clients with locating opportunities on the job boards, and assistance in obtaining certifications and work-related items needed to secure employment. Bilingual in Spanish and English is preferred, but not required. The position is an underfill of a Workforce Services Representative 2 and will progress to the next level upon meeting minimum qualifications and the approval of the appointing authority. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-12_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and two years of experience which included providing services to customers; reading and applying written policies, procedures, or instructions; operating personal computers to enter and retrieve data; and interviewing individuals to gather information; OR a Bachelors degree in social or behavioral science, business administration, or related field; OR an equivalent combination of education and experience as described above. Special Requirements A pre-employment criminal history check and fingerprint is required. Person's offered employment in this position will be required to pay for the fingerprinting. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Are you bilingual in Spanish and English? INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Announcement Number: 47220 Open to all qualified persons. Posted 04/26/2024 Close Date: 05/10/2024 Recruiter: MALANY KLEMENS Phone: (775)684-3821 Email: m-klemens@detr.nv.gov Applications accepted for another 6 Days 6 Hrs 53 Mins The Position Workforce Services Representatives provide a broad range of services in accordance with the Workforce Investment Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor. PER EXECUTIVE ORDER 2023-11, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL JUNE 30th, 2024. Please refer to the link for more information: https://gov.nv.gov/Newsroom/ExecOrders/2023/Executive_Order_2023-011/ This recruitment will be used to fill vacancies as they occur for the Department of Employment, Training and Rehabilitation (DETR) in the Carson City EmployNV Business/Career Hub. Workforce Services Reps provide reemployment and eligibility assessment services to Unemployment Insurance claimants. Services provided include help with creating and updating resumes, skills testing and typing tests, job search planning, assisting clients with locating opportunities on the job boards, and assistance in obtaining certifications and work-related items needed to secure employment. Bilingual in Spanish and English is preferred, but not required. The position is an underfill of a Workforce Services Representative 2 and will progress to the next level upon meeting minimum qualifications and the approval of the appointing authority. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-12_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and two years of experience which included providing services to customers; reading and applying written policies, procedures, or instructions; operating personal computers to enter and retrieve data; and interviewing individuals to gather information; OR a Bachelors degree in social or behavioral science, business administration, or related field; OR an equivalent combination of education and experience as described above. Special Requirements A pre-employment criminal history check and fingerprint is required. Person's offered employment in this position will be required to pay for the fingerprinting. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Are you bilingual in Spanish and English? INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
Apr 27, 2024
Full Time
Announcement Number: 47220 Open to all qualified persons. Posted 04/26/2024 Close Date: 05/10/2024 Recruiter: MALANY KLEMENS Phone: (775)684-3821 Email: m-klemens@detr.nv.gov Applications accepted for another 6 Days 6 Hrs 53 Mins The Position Workforce Services Representatives provide a broad range of services in accordance with the Workforce Investment Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor. PER EXECUTIVE ORDER 2023-11, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL JUNE 30th, 2024. Please refer to the link for more information: https://gov.nv.gov/Newsroom/ExecOrders/2023/Executive_Order_2023-011/ This recruitment will be used to fill vacancies as they occur for the Department of Employment, Training and Rehabilitation (DETR) in the Carson City EmployNV Business/Career Hub. Workforce Services Reps provide reemployment and eligibility assessment services to Unemployment Insurance claimants. Services provided include help with creating and updating resumes, skills testing and typing tests, job search planning, assisting clients with locating opportunities on the job boards, and assistance in obtaining certifications and work-related items needed to secure employment. Bilingual in Spanish and English is preferred, but not required. The position is an underfill of a Workforce Services Representative 2 and will progress to the next level upon meeting minimum qualifications and the approval of the appointing authority. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-12_0/ To Qualify: In order to be qualified, you must meet the following requirements: Education and Experience (Minimum Qualifications) Graduation from high school or equivalent education and two years of experience which included providing services to customers; reading and applying written policies, procedures, or instructions; operating personal computers to enter and retrieve data; and interviewing individuals to gather information; OR a Bachelors degree in social or behavioral science, business administration, or related field; OR an equivalent combination of education and experience as described above. Special Requirements A pre-employment criminal history check and fingerprint is required. Person's offered employment in this position will be required to pay for the fingerprinting. The Examination Application Evaluation Exam The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. The following additional questions are part of this Recruitment 1) Are you bilingual in Spanish and English? INFORMATIONAL LINKS For more information about state employment, visit the following: Division of Human Resource Management: http://hr.nv.gov Public Employees Retirement System: http://www.nvpers.org Public Employees Benefits Program: http://pebp.state.nv.us More Benefits Information: http://nvjobs.nv.gov/Applicants/EB REFER A FRIEND Help us reach qualified candidates! Refer a friend by clicking here: Email Direct Inquiries or Correspondence to: Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
MISSOULA COUNTY, MONTANA
Missoula, Montana, United States
Definition This is a part-time opportunity with many benefits! As a Missoula County employee, you will be part of a team that is committed to positively impacting the community. The base rate of pay for this position is $20.61 per hour.. The Health Department is seeking a CLIENT SERVICES REPRESENTATIVE to join their team. This position performs duties requiring responsible judgement and close adherence to Vaccine for Children (VFC) and private payor policies and protocols, including a variety of advanced clerical, reception and claims duties such as assessing client payor source and income to determine eligibility for publicly and privately funded vaccinations, and other support duties for the Missoula City-County Health Department (MCCHD) Immunization Clinic. Details: Priority screening will begin on Friday, March 22, 2024 . It is in your best interest to apply by this date. Applications will continue to be accepted until an adequate applicant pool has been established, or the position has been filled. To Apply: Please complete all sections of the online application, even if a resume is submitted. Please include with a complete application the following attachments: The results of a Montana Job Service ESkills General Typing Test. Please call Laurie Dunagan or Marilyn Smith at 406-728-7060 and they will e-mail you the link to the test. Please attach a printed version of your test results that show your wpm (words per minute) score. Typing tests from other agencies/companies will not be accepted. Links to typing test results will not be accepted. In addition to the typing test please also attach a letter of interest and a resume. Incomplete applications may be disqualified. Complete job description available upon request to the Department of Human Resources. Representative Examples of Work Greets and registers clients for walk-in or scheduled appointments; accurately enters client information into computer system following established protocols; receives incoming telephone calls; answers inquiries from the public and/or directs to appropriate department. Reviews and updates client electronic health record (EHR) including demographic and insurance information; verifies income and payor sources. Data enters historical immunization records into the state immunization registry, de-duplicates and merges immunization records, processes immunization records requests. Scans paper files into electronic health records. Interviews clients to determine health coverage as it applies to private and public funded vaccine programs. Informs clients about publicly funded vaccine programs, the sliding fee scale and eligibility requirements. Determines eligibility and communicates eligibility status to clinical staff. Keeps up to date with changes in insurance protocols as it relates to immunizations. Schedules appointments according to CDC recommended vaccine schedules and international traveling recommendations. Makes appointment reminder calls/emails. Responsible for managing waiting list. Calculates client visit fees, collects money and outstanding amounts owed by client and assists with claim preparation. Submits claims to third party billing entities. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Takes notes and prepares meeting minutes as directed. Compiles data for reporting requirements for contracts, grants, and general clinic operations. Works as member of a client care team, assisting clinical staff to ensure efficient, accurate scheduling practices and quality client care. Communicates courteously and effectively with clients, families, visitors and staff. Utilizes language translation services for non-English speaking patients. Facilitates client flow so clients are seen in a timely manner. Communicates schedule delays and changes to clients. Drives a County vehicle and transports supplies to off-site locations for conducting immunization clinics. Participates in the development and implementation of the Division’s strategic plan; quality improvement and performance management, workforce development, and accreditation requirements. Participates in the department’s strategic programs across divisions. Works within the incident command structure during emergencies. Performs regular quality assurance checks on scheduling, check-in and check-out processes, insurance eligibility, and immunization data. Minimum Qualifications Requires high school graduation or GED. Requires one year of face-to-face customer service experience or working in an office or medical setting. SPECIAL REQUIREMENTS : New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safety of any person. Requires CPR certification. Requires a current Montana driver’s license. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light to moderate lifting and carrying of files or clinic supplies (up to 50 lbs.). The employee may risk exposure to communicable diseases. Requires working outside of the normal workday hours. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!Missoula County covers over 2,618 square miles of mountain lands varying in topography and climate from temperate river valleys to snow-capped peaks. Five large valleys and two major rivers wind through this mountainous region. Missoula County is large and diverse, featuring everything from the spectacular scenery of Clark Fork River running through town to lush ranches and a growing economy of small business. Skiers, outdoor enthusiasts, wildlife watchers, mothers and fathers, business owners, vacationers, fisherman, retirees, students, and many others have grown to love Missoula County's boundless opportunities. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses.
Mar 09, 2024
Definition This is a part-time opportunity with many benefits! As a Missoula County employee, you will be part of a team that is committed to positively impacting the community. The base rate of pay for this position is $20.61 per hour.. The Health Department is seeking a CLIENT SERVICES REPRESENTATIVE to join their team. This position performs duties requiring responsible judgement and close adherence to Vaccine for Children (VFC) and private payor policies and protocols, including a variety of advanced clerical, reception and claims duties such as assessing client payor source and income to determine eligibility for publicly and privately funded vaccinations, and other support duties for the Missoula City-County Health Department (MCCHD) Immunization Clinic. Details: Priority screening will begin on Friday, March 22, 2024 . It is in your best interest to apply by this date. Applications will continue to be accepted until an adequate applicant pool has been established, or the position has been filled. To Apply: Please complete all sections of the online application, even if a resume is submitted. Please include with a complete application the following attachments: The results of a Montana Job Service ESkills General Typing Test. Please call Laurie Dunagan or Marilyn Smith at 406-728-7060 and they will e-mail you the link to the test. Please attach a printed version of your test results that show your wpm (words per minute) score. Typing tests from other agencies/companies will not be accepted. Links to typing test results will not be accepted. In addition to the typing test please also attach a letter of interest and a resume. Incomplete applications may be disqualified. Complete job description available upon request to the Department of Human Resources. Representative Examples of Work Greets and registers clients for walk-in or scheduled appointments; accurately enters client information into computer system following established protocols; receives incoming telephone calls; answers inquiries from the public and/or directs to appropriate department. Reviews and updates client electronic health record (EHR) including demographic and insurance information; verifies income and payor sources. Data enters historical immunization records into the state immunization registry, de-duplicates and merges immunization records, processes immunization records requests. Scans paper files into electronic health records. Interviews clients to determine health coverage as it applies to private and public funded vaccine programs. Informs clients about publicly funded vaccine programs, the sliding fee scale and eligibility requirements. Determines eligibility and communicates eligibility status to clinical staff. Keeps up to date with changes in insurance protocols as it relates to immunizations. Schedules appointments according to CDC recommended vaccine schedules and international traveling recommendations. Makes appointment reminder calls/emails. Responsible for managing waiting list. Calculates client visit fees, collects money and outstanding amounts owed by client and assists with claim preparation. Submits claims to third party billing entities. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Takes notes and prepares meeting minutes as directed. Compiles data for reporting requirements for contracts, grants, and general clinic operations. Works as member of a client care team, assisting clinical staff to ensure efficient, accurate scheduling practices and quality client care. Communicates courteously and effectively with clients, families, visitors and staff. Utilizes language translation services for non-English speaking patients. Facilitates client flow so clients are seen in a timely manner. Communicates schedule delays and changes to clients. Drives a County vehicle and transports supplies to off-site locations for conducting immunization clinics. Participates in the development and implementation of the Division’s strategic plan; quality improvement and performance management, workforce development, and accreditation requirements. Participates in the department’s strategic programs across divisions. Works within the incident command structure during emergencies. Performs regular quality assurance checks on scheduling, check-in and check-out processes, insurance eligibility, and immunization data. Minimum Qualifications Requires high school graduation or GED. Requires one year of face-to-face customer service experience or working in an office or medical setting. SPECIAL REQUIREMENTS : New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safety of any person. Requires CPR certification. Requires a current Montana driver’s license. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light to moderate lifting and carrying of files or clinic supplies (up to 50 lbs.). The employee may risk exposure to communicable diseases. Requires working outside of the normal workday hours. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula!Missoula County covers over 2,618 square miles of mountain lands varying in topography and climate from temperate river valleys to snow-capped peaks. Five large valleys and two major rivers wind through this mountainous region. Missoula County is large and diverse, featuring everything from the spectacular scenery of Clark Fork River running through town to lush ranches and a growing economy of small business. Skiers, outdoor enthusiasts, wildlife watchers, mothers and fathers, business owners, vacationers, fisherman, retirees, students, and many others have grown to love Missoula County's boundless opportunities. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses.
City of Kennewick, WA
Kennewick, WA, United States
Description First Review on 05/14/2024 The City of Kennewick Parks, Recreation & Facilities Department is currently accepting applications for the position of Guest Services Representative. The City is dedicated to provide the very best customer service possible and is seeking friendly, knowledgeable, enthusiastic individuals to join our team! The successful candidate(s) are the first impression that our community members interact with at our Recreational locations. Hours: Year-round, variable hours up to 29 hours per week or less (but not guaranteed) and will include days, evenings, weekends and holidays. CORE VALUE STATEMENT The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship, and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources, and deliver solutions. SAFETY STATEMENT We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers; leading by example to promote a positive culture of workplace safety through everyday action; and emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. CLASSIFICATION SUMMARY Guest Services Representatives are responsible for providing excellent customer service to customers and visitors throughout the City’s recreation facilities. Guest Services Representatives demonstrate friendly and professional service and demonstrate enthusiasm for providing a positive recreation experience for all guests. Examples of Work Performed (Illustrative Only) ESSENTIAL DUTIES The following list reflects the essential job duties and responsibilities of this classification but is not all-inclusive. Guest Services Representatives will perform other related duties as assigned. Greets all customers enthusiastically and professionally, and includes both in-person and over the phone interactions. Answers phones, directs calls as appropriate, and takes messages when needed. Assists full time recreation staff with minor set up and take down of special events and rentals. Assists full time recreation staff with small departmental projects. Manage respective City facilities after traditional City business hours. Accepts payments and processes transactions for special events, class enrollments, and facility rentals; performs daily cash drawer close out. Performs a variety of clerical duties including copying, generating reports, entering data, emailing, and assisting recreation staff. Ensures all customers follow the program and facility use rules and policies. Performs basic cleaning and light janitorial functions as needed. Provide first aid and emergency response when required. Follows proper procedures for opening and closing the facility for daily business. Any other responsibilities that would be required to maintain effective operations of the facility. Employment Standards MINIMUM QUALIFICATIONS Must be able to work evenings, weekends, and holidays. Must possess a high school diploma or equivalent. Must have at least two (2) years of full-time customer service experience, including retail or hospitality experience. Must possess basic computer skills and be proficient in Microsoft Office software. Must be punctual and show up for work on time. Must demonstrate clear and effective communication skills. Must demonstrate the ability to remain calm and professional in difficult situations. Must demonstrate flexibility and adaptability to changing priorities. Must demonstrate a positive attitude and be able to work with a diverse range of customers, visitors, vendors, and coworkers. Must adhere to a dress code and maintain a professional appearance at all times. Spanish-speaking candidates is highly desirable. Additional requirements: Must successfully pass a criminal background check and professional reference check. Must obtain current CPR/First Aid certification within 3 months of employment. Supplemental Requirements Physical Requirements: To perform the essential functions of the classification, incumbents must be able to meet the following physical requirements: must regularly speak and hear; must read and see, including close vision, color vision, peripheral vision, and depth perception; must sit or stand for extended periods; must regularly demonstrate fine motor skills; and must occasionally exert up to 50 pounds of force and routinely exert up to 10 pounds of force. WORK SCHEDULE This is a year-round, variable-hour position expected to work fewer than 30 hours per week. Evening, weekend, and holiday work is required. This classification is non-exempt under the FLSA. This position is not subject to health benefits, but this position is eligible participate in the Washington State Retirement System (PERS) and the Washington State Paid Sick Leave accruing 1 hour for every 40 hours worked. Also, eligible for holiday pay at a pro-rated basis. Closing Date/Time: 5/14/2024 11:59 PM Pacific
May 01, 2024
Part Time
Description First Review on 05/14/2024 The City of Kennewick Parks, Recreation & Facilities Department is currently accepting applications for the position of Guest Services Representative. The City is dedicated to provide the very best customer service possible and is seeking friendly, knowledgeable, enthusiastic individuals to join our team! The successful candidate(s) are the first impression that our community members interact with at our Recreational locations. Hours: Year-round, variable hours up to 29 hours per week or less (but not guaranteed) and will include days, evenings, weekends and holidays. CORE VALUE STATEMENT The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship, and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources, and deliver solutions. SAFETY STATEMENT We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers; leading by example to promote a positive culture of workplace safety through everyday action; and emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. CLASSIFICATION SUMMARY Guest Services Representatives are responsible for providing excellent customer service to customers and visitors throughout the City’s recreation facilities. Guest Services Representatives demonstrate friendly and professional service and demonstrate enthusiasm for providing a positive recreation experience for all guests. Examples of Work Performed (Illustrative Only) ESSENTIAL DUTIES The following list reflects the essential job duties and responsibilities of this classification but is not all-inclusive. Guest Services Representatives will perform other related duties as assigned. Greets all customers enthusiastically and professionally, and includes both in-person and over the phone interactions. Answers phones, directs calls as appropriate, and takes messages when needed. Assists full time recreation staff with minor set up and take down of special events and rentals. Assists full time recreation staff with small departmental projects. Manage respective City facilities after traditional City business hours. Accepts payments and processes transactions for special events, class enrollments, and facility rentals; performs daily cash drawer close out. Performs a variety of clerical duties including copying, generating reports, entering data, emailing, and assisting recreation staff. Ensures all customers follow the program and facility use rules and policies. Performs basic cleaning and light janitorial functions as needed. Provide first aid and emergency response when required. Follows proper procedures for opening and closing the facility for daily business. Any other responsibilities that would be required to maintain effective operations of the facility. Employment Standards MINIMUM QUALIFICATIONS Must be able to work evenings, weekends, and holidays. Must possess a high school diploma or equivalent. Must have at least two (2) years of full-time customer service experience, including retail or hospitality experience. Must possess basic computer skills and be proficient in Microsoft Office software. Must be punctual and show up for work on time. Must demonstrate clear and effective communication skills. Must demonstrate the ability to remain calm and professional in difficult situations. Must demonstrate flexibility and adaptability to changing priorities. Must demonstrate a positive attitude and be able to work with a diverse range of customers, visitors, vendors, and coworkers. Must adhere to a dress code and maintain a professional appearance at all times. Spanish-speaking candidates is highly desirable. Additional requirements: Must successfully pass a criminal background check and professional reference check. Must obtain current CPR/First Aid certification within 3 months of employment. Supplemental Requirements Physical Requirements: To perform the essential functions of the classification, incumbents must be able to meet the following physical requirements: must regularly speak and hear; must read and see, including close vision, color vision, peripheral vision, and depth perception; must sit or stand for extended periods; must regularly demonstrate fine motor skills; and must occasionally exert up to 50 pounds of force and routinely exert up to 10 pounds of force. WORK SCHEDULE This is a year-round, variable-hour position expected to work fewer than 30 hours per week. Evening, weekend, and holiday work is required. This classification is non-exempt under the FLSA. This position is not subject to health benefits, but this position is eligible participate in the Washington State Retirement System (PERS) and the Washington State Paid Sick Leave accruing 1 hour for every 40 hours worked. Also, eligible for holiday pay at a pro-rated basis. Closing Date/Time: 5/14/2024 11:59 PM Pacific
COUNTY OF LAKE, CA
Lake County, California, United States
General Recruitment Information Recruitments for County positions are typically conducted to establish eligibility lists to fill countywide vacancies that occur during the active status of those lists (approximately 3 -12 months). Any person on a promotional eligibility list will be considered first by the hiring department(s) before persons on an open eligibility list. The County of Lake only accepts applications for permanent positions when actively recruiting. Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements. The County is an Equal Opportunity-Affirmative Action Employer. Veteran’s Preference. To apply for County examinations - All applications for County examinations must be submitted through the County’s online application system. A completed Supplemental Questionnaire must be submitted with each online application. All permanent County recruitments will be posted at www.co.lake.ca.us with a link to the online application. The County of Lake reserves the right to limit the number of applications that will be accepted for any open recruitment, and any such limit will be included on the job posting. When a limit is posted, the recruitment is subject to close at any time prior to the final filing date. Completed online application packets must be submitted by the close of business on the date that the recruitment closes . All relevant experience must be included on the application to be considered - resumes and other attached documents will not be used to qualify an applicant. Relevant experience and/or education may be substituted at a ratio of 2 to 1 for the purpose of meeting minimum qualifications and applicants should contact the Human Resources department for details. Important Notice - The provisions listed on job postings, job descriptions, or other recruitment materials do not constitute an expressed or implied contract. Benefits may vary between bargaining units. Any provisions contained within job postings, job descriptions or other recruitment material may be modified or revoked without notice. All County of Lake applicants who are given a conditional employment offer must comply with the County’s pre-employment medical review program before they may be appointed to the County position. Minimum Qualifications VETERAN SERVICES REPRESENTATIVE I Licensing and Certification: Possession of, or ability to obtain, a valid California Driver's License. Education and Experience: Two (2) years of full-time responsible work experience in providing program services and performing a variety of office and administrative support work. Previous experience with public contact work is required. Previous experience with veteran services and claims processing is highly desirable. VETERAN SERVICES REPRESENTATIVE II Licensing and Certifications: Possession of, or ability to obtain, a valid California Driver's License. Education and Experience: One (1) year of full-time experience performing veteran service work comparable to that of a Veteran Services Representative I with the County of Lake. Job Description VETERAN SERVICES REPRESENTATIVE I DEFINITION Under direct supervision, assists with coordinating, administering, and providing a program of veteran services and benefits as provided by federal, state, and local agency monies and regulations; counsels and advises veterans and dependents on their benefits; performs complex office support work; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the entry and training level in the Veteran Services Representative series. Incumbents work under relatively close supervision performing the more basic assignments. This class is distinguished from Veteran Services Representative II by the fact that incumbents are mainly working in a training and learning capacity under closer guidance and supervision. Positions in the Veteran Services Representative series are flexibly staffed. Incumbents may advance to the higher level after gaining the knowledge, skill, experience, licenses, and certifications which meet the qualifications for and demonstrating the ability to perform the work of the higher-level class. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from the Assistant Veteran Services Officer or Veteran Services Officer. Exercises no supervision over staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job. Assists with coordinating and administering a program of veteran services under the guidelines of federal and state agencies. Counsels and assists veterans and their dependents with initiating, developing, and processing claims for disability compensation, pensions, insurance benefits, vocational rehabilitation, hospitalization, medical care, loan guarantee benefits, and civil service benefits. Refers clients to appropriate local, state, or federal agencies and/or community service agencies in cases involving other veteran-related benefits. Interprets, explains, and ensures proper application of local, state, or federal laws, rules, and regulations pertaining to veteran's benefits. Procures necessary information, records, and affidavits to support claims. Assists with the preparation of appeals to denials of veteran benefits and claims. Maintains current knowledge of changes in laws and regulations affecting veteran benefits. Develops and maintains communication and contact with local organizations concerned with veteran programs. Assists with the development and distribution of information concerning veteran benefits and programs related to education, disability, pensions, employment, and loans. Assists with the development and administration of the veteran services program budget and monitors expenditures. Maintains records and prepares reports for veteran services program functions for veterans and their families. Performs a variety of records maintenance and specialized office support assignments related to the veteran services program. Performs related duties as assigned. MINIMUM QUALIFICATIONS Knowledge of: Policies, operations, and functions of the veteran services program. Laws, rules, regulations, and policies affecting veteran services and assistance. Community resources and local agencies related to veteran services and their dependents. Interviewing and counseling techniques. Benefits, services, and programs available to veterans, surviving spouses, and dependents. Principles and procedures for filing benefits claims. Budget development and control. Customer service principles and techniques. Modern office methods, filing systems, and procedures. Written and oral communications skills. Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation. Principles and techniques for working with groups and fostering effective team interaction. Ability to: Read, interpret, apply, and explain federal and state laws, rules, and regulations governing veterans benefits and services. Provide effective counseling regarding benefits and services to veterans. Research, analyze, and develop documentation for claims. Perform a variety of difficult and complex office and administrative support assignments. Interview effectively and gather necessary information. Prepare or assist clients in the preparation of appropriate forms and correspondence. Collect, compile, and analyze a variety of information. Assist with budget development and administration. Type or use word processing software at sufficient speed to accomplish work assignments. Communicate effectively, both orally and in writing. Effectively represent the veteran services program in responding to inquiries, providing assistance and dealing with public and community organization concerns about veteran services. Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines. Utilize a computer, relevant software applications, and/or other equipment as assigned to perform a variety of work tasks. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Licensing and Certification: Possession of, or ability to obtain, a valid California Driver's License. Education and Experience: Two (2) years of full-time responsible work experience in providing program services and performing a variety of office and administrative support work. Previous experience with public contact work is required. Previous experience with veteran services and claims processing is highly desirable. WORKING CONDITIONS, ADA, AND OTHER REQUIREMENTS The County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted workspaces; and heights more than five stories above ground level. Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law). VETERAN SERVICES REPRESENTATIVE II DEFINITION Under direct supervision, assists with coordinating, administering, and providing a program of veteran services and benefits as provided by federal, state, and local agency monies and regulations; counsels and advises veterans and dependents on their benefits; performs complex office support work; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the journey level in the Veteran Services Representative series. Incumbents are expected to perform a wide range of veteran services work with minimal direction and supervision. This class is distinguished from Veteran Services Representative I by the fact that incumbents are expected to perform the full range of assignments with minimal guidance and supervision, including claims processing, counseling, and office support work. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from the Assistant Veteran Services Officer or Veteran Services Officer. Exercises no supervision of staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job. Assists with coordinating and administering a program of veteran services under the guidelines of federal and state agencies. Counsels and assists veterans and their dependents with initiating, developing, and processing claims for disability compensation, pensions, insurance benefits, vocational rehabilitation, hospitalization, medical care, loan guarantee benefits, and civil service benefits. Procures necessary information, records, and affidavits to support claims. Assists with the preparation of appeals to denials of veteran benefits and claims. Refers clients to appropriate local, state, or federal agencies and/or community service agencies in cases involving other veteran-related benefits. Interprets, explains, and ensures proper application of local, state, or federal laws, rules, and regulations pertaining to veteran's benefits. Maintains current knowledge of changes in laws and regulations affecting veteran benefits. Develops and maintains communication and contact with local organizations concerned with veteran programs. Assists with the development and distribution of information concerning veteran benefits and programs related to education, disability, pensions, employment, and loans. Assists with the development and administration of the veteran services program budget and monitors expenditures. Maintains records and prepares reports for veteran services program functions for veterans and their families. Performs a variety of records maintenance and specialized office support assignments related to the veteran services program. Performs related duties as assigned. MINIMUM QUALIFICATIONS Knowledge of: Policies, operations, and functions of the veteran services program. Laws, rules, regulations, and policies affecting veteran services and assistance. Community resources and local agencies related to veteran services and their dependents. Interviewing and counseling techniques. Benefits, services, and programs available to veterans, surviving spouses, and dependents. Principles and procedures for filing benefits claims. Customer service principles and techniques. Budget development and control. Modern office methods, filing systems, and procedures. Proper English spelling, grammar, and punctuation. Written and oral communications skills. Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation. Principles and techniques for working with groups and fostering effective team interaction. Ability to: Read, interpret, apply, and explain federal and state laws, rules, and regulations governing veterans benefits and services. Provide effective counseling regarding benefits and services to veterans. Research, analyze, and develop documentation for claims. Perform a variety of difficult and complex office and administrative support assignments. Interview effectively and gather necessary information. Prepare or assist clients in the preparation of appropriate forms and correspondence. Collect, compile, and analyze a variety of information. Assist with budget development and administration. Type or use word processing software at sufficient speed to accomplish work assignments. Communicate effectively, both orally and in writing. Effectively represent the veteran services program in responding to inquiries, providing assistance and dealing with public and community organization concerns about veteran services. Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines. Utilize a computer, relevant software applications, and/or other equipment as assigned to perform a variety of work tasks. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Licensing and Certifications: Possession of, or ability to obtain, a valid California Driver's License. Education and Experience: One (1) year of full-time experience performing veteran service work comparable to that of a Veteran Services Representative I with the County of Lake. WORKING CONDITIONS, ADA, AND OTHER REQUIREMENTS The County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted workspaces; and heights more than five stories above ground level. Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law). Disaster Service Workers: As members of the County of Lake Emergency Services Organization, all Lake County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to perform certain emergency services at the direction of the department and / or County. The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Lake assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a “meet and confer” process and are subject to the Memorandum of Understanding currently in effect. RETIREMENT - County employees are members of the California Public Employee Retirement system (CalPERS).CalPERS provides a defined benefit pension at retirement for County employees.The pension formulas and employee contribution amounts may vary by bargaining unit, date of hire, prior qualifying service, and classification. Please contact Human Resources for more information. HEALTH AND INSURANCE BENEFITS - Medical, dental, hospital, vision, life and disability coverage is available to employees and their dependents. The County contributes $1,500 of the monthly premiums for the insurance plan options. VACATION ACCRUAL may be adjusted for current city or county government employees. VACATION - 80 hours per year during the first five years of service, 120 hours per year after five years, and additional accruals based on years of service beyond fifteen years. Pro-rated for part-time employees. SICK LEAVE - Accrues at a rate of 96 hours per year. Pro-rated for part-time employees. HOLIDAYS - An average of twelve paid 8-hour holidays per year. Pro-rated for part-time employees. SALARY - Lake County has an adopted salary schedule. The salary range for most classifications is in five increments with a provision for longevity increases. Appointments are normally made at the first step of the salary range. SOCIAL SECURITY - County employees participate in Social Security. CALIFORNIA STATE DISABILITY INSURANCE - SDI is available to some County employees. DEFERRED COMPENSATION PLANS and CREDIT UNION MEMBERSHIPS are available to County employees. Closing Date/Time: 5/14/2024 5:00 PM Pacific
Apr 30, 2024
Full Time
General Recruitment Information Recruitments for County positions are typically conducted to establish eligibility lists to fill countywide vacancies that occur during the active status of those lists (approximately 3 -12 months). Any person on a promotional eligibility list will be considered first by the hiring department(s) before persons on an open eligibility list. The County of Lake only accepts applications for permanent positions when actively recruiting. Only online applications are accepted. It is the responsibility of each applicant to review the full job description and requirements. The County is an Equal Opportunity-Affirmative Action Employer. Veteran’s Preference. To apply for County examinations - All applications for County examinations must be submitted through the County’s online application system. A completed Supplemental Questionnaire must be submitted with each online application. All permanent County recruitments will be posted at www.co.lake.ca.us with a link to the online application. The County of Lake reserves the right to limit the number of applications that will be accepted for any open recruitment, and any such limit will be included on the job posting. When a limit is posted, the recruitment is subject to close at any time prior to the final filing date. Completed online application packets must be submitted by the close of business on the date that the recruitment closes . All relevant experience must be included on the application to be considered - resumes and other attached documents will not be used to qualify an applicant. Relevant experience and/or education may be substituted at a ratio of 2 to 1 for the purpose of meeting minimum qualifications and applicants should contact the Human Resources department for details. Important Notice - The provisions listed on job postings, job descriptions, or other recruitment materials do not constitute an expressed or implied contract. Benefits may vary between bargaining units. Any provisions contained within job postings, job descriptions or other recruitment material may be modified or revoked without notice. All County of Lake applicants who are given a conditional employment offer must comply with the County’s pre-employment medical review program before they may be appointed to the County position. Minimum Qualifications VETERAN SERVICES REPRESENTATIVE I Licensing and Certification: Possession of, or ability to obtain, a valid California Driver's License. Education and Experience: Two (2) years of full-time responsible work experience in providing program services and performing a variety of office and administrative support work. Previous experience with public contact work is required. Previous experience with veteran services and claims processing is highly desirable. VETERAN SERVICES REPRESENTATIVE II Licensing and Certifications: Possession of, or ability to obtain, a valid California Driver's License. Education and Experience: One (1) year of full-time experience performing veteran service work comparable to that of a Veteran Services Representative I with the County of Lake. Job Description VETERAN SERVICES REPRESENTATIVE I DEFINITION Under direct supervision, assists with coordinating, administering, and providing a program of veteran services and benefits as provided by federal, state, and local agency monies and regulations; counsels and advises veterans and dependents on their benefits; performs complex office support work; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the entry and training level in the Veteran Services Representative series. Incumbents work under relatively close supervision performing the more basic assignments. This class is distinguished from Veteran Services Representative II by the fact that incumbents are mainly working in a training and learning capacity under closer guidance and supervision. Positions in the Veteran Services Representative series are flexibly staffed. Incumbents may advance to the higher level after gaining the knowledge, skill, experience, licenses, and certifications which meet the qualifications for and demonstrating the ability to perform the work of the higher-level class. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from the Assistant Veteran Services Officer or Veteran Services Officer. Exercises no supervision over staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job. Assists with coordinating and administering a program of veteran services under the guidelines of federal and state agencies. Counsels and assists veterans and their dependents with initiating, developing, and processing claims for disability compensation, pensions, insurance benefits, vocational rehabilitation, hospitalization, medical care, loan guarantee benefits, and civil service benefits. Refers clients to appropriate local, state, or federal agencies and/or community service agencies in cases involving other veteran-related benefits. Interprets, explains, and ensures proper application of local, state, or federal laws, rules, and regulations pertaining to veteran's benefits. Procures necessary information, records, and affidavits to support claims. Assists with the preparation of appeals to denials of veteran benefits and claims. Maintains current knowledge of changes in laws and regulations affecting veteran benefits. Develops and maintains communication and contact with local organizations concerned with veteran programs. Assists with the development and distribution of information concerning veteran benefits and programs related to education, disability, pensions, employment, and loans. Assists with the development and administration of the veteran services program budget and monitors expenditures. Maintains records and prepares reports for veteran services program functions for veterans and their families. Performs a variety of records maintenance and specialized office support assignments related to the veteran services program. Performs related duties as assigned. MINIMUM QUALIFICATIONS Knowledge of: Policies, operations, and functions of the veteran services program. Laws, rules, regulations, and policies affecting veteran services and assistance. Community resources and local agencies related to veteran services and their dependents. Interviewing and counseling techniques. Benefits, services, and programs available to veterans, surviving spouses, and dependents. Principles and procedures for filing benefits claims. Budget development and control. Customer service principles and techniques. Modern office methods, filing systems, and procedures. Written and oral communications skills. Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation. Principles and techniques for working with groups and fostering effective team interaction. Ability to: Read, interpret, apply, and explain federal and state laws, rules, and regulations governing veterans benefits and services. Provide effective counseling regarding benefits and services to veterans. Research, analyze, and develop documentation for claims. Perform a variety of difficult and complex office and administrative support assignments. Interview effectively and gather necessary information. Prepare or assist clients in the preparation of appropriate forms and correspondence. Collect, compile, and analyze a variety of information. Assist with budget development and administration. Type or use word processing software at sufficient speed to accomplish work assignments. Communicate effectively, both orally and in writing. Effectively represent the veteran services program in responding to inquiries, providing assistance and dealing with public and community organization concerns about veteran services. Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines. Utilize a computer, relevant software applications, and/or other equipment as assigned to perform a variety of work tasks. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Licensing and Certification: Possession of, or ability to obtain, a valid California Driver's License. Education and Experience: Two (2) years of full-time responsible work experience in providing program services and performing a variety of office and administrative support work. Previous experience with public contact work is required. Previous experience with veteran services and claims processing is highly desirable. WORKING CONDITIONS, ADA, AND OTHER REQUIREMENTS The County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted workspaces; and heights more than five stories above ground level. Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law). VETERAN SERVICES REPRESENTATIVE II DEFINITION Under direct supervision, assists with coordinating, administering, and providing a program of veteran services and benefits as provided by federal, state, and local agency monies and regulations; counsels and advises veterans and dependents on their benefits; performs complex office support work; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the journey level in the Veteran Services Representative series. Incumbents are expected to perform a wide range of veteran services work with minimal direction and supervision. This class is distinguished from Veteran Services Representative I by the fact that incumbents are expected to perform the full range of assignments with minimal guidance and supervision, including claims processing, counseling, and office support work. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from the Assistant Veteran Services Officer or Veteran Services Officer. Exercises no supervision of staff. EXAMPLES OF ESSENTIAL DUTIES Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job. Assists with coordinating and administering a program of veteran services under the guidelines of federal and state agencies. Counsels and assists veterans and their dependents with initiating, developing, and processing claims for disability compensation, pensions, insurance benefits, vocational rehabilitation, hospitalization, medical care, loan guarantee benefits, and civil service benefits. Procures necessary information, records, and affidavits to support claims. Assists with the preparation of appeals to denials of veteran benefits and claims. Refers clients to appropriate local, state, or federal agencies and/or community service agencies in cases involving other veteran-related benefits. Interprets, explains, and ensures proper application of local, state, or federal laws, rules, and regulations pertaining to veteran's benefits. Maintains current knowledge of changes in laws and regulations affecting veteran benefits. Develops and maintains communication and contact with local organizations concerned with veteran programs. Assists with the development and distribution of information concerning veteran benefits and programs related to education, disability, pensions, employment, and loans. Assists with the development and administration of the veteran services program budget and monitors expenditures. Maintains records and prepares reports for veteran services program functions for veterans and their families. Performs a variety of records maintenance and specialized office support assignments related to the veteran services program. Performs related duties as assigned. MINIMUM QUALIFICATIONS Knowledge of: Policies, operations, and functions of the veteran services program. Laws, rules, regulations, and policies affecting veteran services and assistance. Community resources and local agencies related to veteran services and their dependents. Interviewing and counseling techniques. Benefits, services, and programs available to veterans, surviving spouses, and dependents. Principles and procedures for filing benefits claims. Customer service principles and techniques. Budget development and control. Modern office methods, filing systems, and procedures. Proper English spelling, grammar, and punctuation. Written and oral communications skills. Computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation. Principles and techniques for working with groups and fostering effective team interaction. Ability to: Read, interpret, apply, and explain federal and state laws, rules, and regulations governing veterans benefits and services. Provide effective counseling regarding benefits and services to veterans. Research, analyze, and develop documentation for claims. Perform a variety of difficult and complex office and administrative support assignments. Interview effectively and gather necessary information. Prepare or assist clients in the preparation of appropriate forms and correspondence. Collect, compile, and analyze a variety of information. Assist with budget development and administration. Type or use word processing software at sufficient speed to accomplish work assignments. Communicate effectively, both orally and in writing. Effectively represent the veteran services program in responding to inquiries, providing assistance and dealing with public and community organization concerns about veteran services. Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines. Utilize a computer, relevant software applications, and/or other equipment as assigned to perform a variety of work tasks. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Licensing and Certifications: Possession of, or ability to obtain, a valid California Driver's License. Education and Experience: One (1) year of full-time experience performing veteran service work comparable to that of a Veteran Services Representative I with the County of Lake. WORKING CONDITIONS, ADA, AND OTHER REQUIREMENTS The County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted workspaces; and heights more than five stories above ground level. Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law). Disaster Service Workers: As members of the County of Lake Emergency Services Organization, all Lake County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to perform certain emergency services at the direction of the department and / or County. The contents of this class specification shall not be construed to constitute any expressed or implied warranty or guarantee, nor shall it constitute a contract of employment. The County of Lake assumes no responsibility beyond the general accuracy of the document, nor does it assume responsibility for any errors or omissions in the information contained herein. The contents of this specification may be modified or revoked without notice. Terms and conditions of employment are determined through a “meet and confer” process and are subject to the Memorandum of Understanding currently in effect. RETIREMENT - County employees are members of the California Public Employee Retirement system (CalPERS).CalPERS provides a defined benefit pension at retirement for County employees.The pension formulas and employee contribution amounts may vary by bargaining unit, date of hire, prior qualifying service, and classification. Please contact Human Resources for more information. HEALTH AND INSURANCE BENEFITS - Medical, dental, hospital, vision, life and disability coverage is available to employees and their dependents. The County contributes $1,500 of the monthly premiums for the insurance plan options. VACATION ACCRUAL may be adjusted for current city or county government employees. VACATION - 80 hours per year during the first five years of service, 120 hours per year after five years, and additional accruals based on years of service beyond fifteen years. Pro-rated for part-time employees. SICK LEAVE - Accrues at a rate of 96 hours per year. Pro-rated for part-time employees. HOLIDAYS - An average of twelve paid 8-hour holidays per year. Pro-rated for part-time employees. SALARY - Lake County has an adopted salary schedule. The salary range for most classifications is in five increments with a provision for longevity increases. Appointments are normally made at the first step of the salary range. SOCIAL SECURITY - County employees participate in Social Security. CALIFORNIA STATE DISABILITY INSURANCE - SDI is available to some County employees. DEFERRED COMPENSATION PLANS and CREDIT UNION MEMBERSHIPS are available to County employees. Closing Date/Time: 5/14/2024 5:00 PM Pacific
MISSOULA COUNTY, MONTANA
Missoula, Montana, United States
Definition Priority Application Date: March 28, 2024 by 5:00 PM (Mountain Time) Complete applications with required attachments received by the 'Priority Application Date' will be guaranteed consideration. The position will remain open until filled. TO APPLY: Please complete all sections of the online application , even if a resume is submitted. A resume will not substitute for completing the work history section of the application. Please include with your completed application the following attachments: Cover Letter. Please address in your Cover Letter your experience working in a medical office, dental office, or a call center. Incomplete applications and applications without required attachments will be disqualified. Complete job description available upon request to the Department of Human Resources. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula! Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time. The Partnership Health Center PSR Team engages in department and inter-department celebrations and recognition on a regular basis. Our Call Center PSR team is located on the Partnership Health Center campus. Join a fast-paced and supportive environment answering inbound calls to our health center. In the Creamery building, Dental PSRs work in a close team environment with dental assistants, hygienists, and dentists; Medical PSRs team-up with medical assistants and providers to provide exceptional patient care and experience. Experience in a Call Center or prior work in a dental or medical office is preferred. Performs a variety of clerical and reception duties; assesses patient income information and determines eligibility for discounted fees or services at Partnership Health Center (PHC). Representative Examples of Work Greets and registers patients for appointments; receives and screens incoming telephone calls; records messages and routes calls to appropriate departments. Schedules patient appointments and enters patient information into the computer following established protocols; prints and distributes daily schedules; makes appointment reminder calls to patients. Reviews patient charts for required updates to medical forms; verifies income and payor sources; updates patient information in charts and computer system. Interviews patients in need of financial assistance. Informs patients about the sliding fee scale and eligibility requirements. Obtains proof of income documentation, determines eligibility, and places patient on the sliding fee scale. Maintains documentation and follows up with patients to ensure completion of application process. Refers patients to a Senior or Lead Patient Services Representative if eligible for Medicaid, Medicare, or for help purchasing insurance. Calculates nominal fees and collects money for patient visit and outstanding amounts owed by patient. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Works as member of a patient care team(s) assisting clinical staff to ensure efficient, accurate scheduling practices and quality patient care. Facilitates patient flow so patients are seen in a timely manner. Communicates schedule delays and changes to patients. Assures that front and back doors are locked at the end of the shift. Straightens chairs and magazines in lobby area. May be responsible for managing waiting and/or cancelation lists for assigned care team(s). May assist patients to fill out medical information/forms. May assist with medical records or secretarial support services. Performs related work as required or directed. SUPERVISION RECEIVED : Works under the general supervision of Director of Patient Services. Note: The Finance office will train and audit sliding fee scale calculations and provide guidance and recommendations for improvement as needed. SUPERVISION EXERCISED : None. May explain and review work procedures with work study students, volunteers or intermittent employees. WORKING RELATIONSHIPS : Has numerous contacts with the general public and persons from other PHC departments on routine matters for the purpose of giving and obtaining information. Has regular contact with PHC Finance Office staff for guidance and recommendations on sliding fee scale calculations and to coordinate efforts. Regular contact with other members of the provider care team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: KNOWLEDGE : Working knowledge of modern medical office practices and procedures, including computerized scheduling for patient visits. Working knowledge of medical terminology. Working knowledge of business English, spelling, punctuation and math. Working knowledge of the principles and practices of Medicare/Medicaid billing. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines. Working knowledge of PHC’s sliding fee scale eligibility requirements and process. Working knowledge of eligibility factors for Medicare and Medicaid. Basic knowledge of the rules and regulations of the Affordable Care Act. SKILLS : Skill in the use of modern office machines and multi-line phone systems. Skill in the use of data entry equipment as demonstrated by basic keyboarding speed (35 WPM). ABILITIES : Ability to learn assigned tasks and procedures. Ability to perform detailed work in a precise and accurate manner, manage multiple tasks and priorities, work independently and work in a stressful and hectic environment. Ability to collect and reconcile large sums of money. Ability to use initiative and good judgment and sufficient maturity to handle the confidential aspects of the work. Ability to communicate effectively in the English language, orally and in writing. Ability to establish and maintain effective working relationships with diverse individuals and groups. Ability to always put patients at the center of PHC’s service model and carry out supportive customer service in all duties. Ability to work as a part of a team, proactively seeking out ways to help patients and co-workers alike. Minimum Qualifications An equivalent combination of education and experience may be considered. EDUCATION : Requires high school graduation or GED. EXPERIENCE : Requires one year of face to face customer service experience. SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person. This position is not eligible for remote work. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light lifting and carrying of files or supplies (up to 20 lbs.). Work may include early morning or evening hours. The employee may risk exposure to communicable diseases. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses. Closing Date/Time: Continuous
Mar 23, 2024
Full Time
Definition Priority Application Date: March 28, 2024 by 5:00 PM (Mountain Time) Complete applications with required attachments received by the 'Priority Application Date' will be guaranteed consideration. The position will remain open until filled. TO APPLY: Please complete all sections of the online application , even if a resume is submitted. A resume will not substitute for completing the work history section of the application. Please include with your completed application the following attachments: Cover Letter. Please address in your Cover Letter your experience working in a medical office, dental office, or a call center. Incomplete applications and applications without required attachments will be disqualified. Complete job description available upon request to the Department of Human Resources. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula! Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time. The Partnership Health Center PSR Team engages in department and inter-department celebrations and recognition on a regular basis. Our Call Center PSR team is located on the Partnership Health Center campus. Join a fast-paced and supportive environment answering inbound calls to our health center. In the Creamery building, Dental PSRs work in a close team environment with dental assistants, hygienists, and dentists; Medical PSRs team-up with medical assistants and providers to provide exceptional patient care and experience. Experience in a Call Center or prior work in a dental or medical office is preferred. Performs a variety of clerical and reception duties; assesses patient income information and determines eligibility for discounted fees or services at Partnership Health Center (PHC). Representative Examples of Work Greets and registers patients for appointments; receives and screens incoming telephone calls; records messages and routes calls to appropriate departments. Schedules patient appointments and enters patient information into the computer following established protocols; prints and distributes daily schedules; makes appointment reminder calls to patients. Reviews patient charts for required updates to medical forms; verifies income and payor sources; updates patient information in charts and computer system. Interviews patients in need of financial assistance. Informs patients about the sliding fee scale and eligibility requirements. Obtains proof of income documentation, determines eligibility, and places patient on the sliding fee scale. Maintains documentation and follows up with patients to ensure completion of application process. Refers patients to a Senior or Lead Patient Services Representative if eligible for Medicaid, Medicare, or for help purchasing insurance. Calculates nominal fees and collects money for patient visit and outstanding amounts owed by patient. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Works as member of a patient care team(s) assisting clinical staff to ensure efficient, accurate scheduling practices and quality patient care. Facilitates patient flow so patients are seen in a timely manner. Communicates schedule delays and changes to patients. Assures that front and back doors are locked at the end of the shift. Straightens chairs and magazines in lobby area. May be responsible for managing waiting and/or cancelation lists for assigned care team(s). May assist patients to fill out medical information/forms. May assist with medical records or secretarial support services. Performs related work as required or directed. SUPERVISION RECEIVED : Works under the general supervision of Director of Patient Services. Note: The Finance office will train and audit sliding fee scale calculations and provide guidance and recommendations for improvement as needed. SUPERVISION EXERCISED : None. May explain and review work procedures with work study students, volunteers or intermittent employees. WORKING RELATIONSHIPS : Has numerous contacts with the general public and persons from other PHC departments on routine matters for the purpose of giving and obtaining information. Has regular contact with PHC Finance Office staff for guidance and recommendations on sliding fee scale calculations and to coordinate efforts. Regular contact with other members of the provider care team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: KNOWLEDGE : Working knowledge of modern medical office practices and procedures, including computerized scheduling for patient visits. Working knowledge of medical terminology. Working knowledge of business English, spelling, punctuation and math. Working knowledge of the principles and practices of Medicare/Medicaid billing. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines. Working knowledge of PHC’s sliding fee scale eligibility requirements and process. Working knowledge of eligibility factors for Medicare and Medicaid. Basic knowledge of the rules and regulations of the Affordable Care Act. SKILLS : Skill in the use of modern office machines and multi-line phone systems. Skill in the use of data entry equipment as demonstrated by basic keyboarding speed (35 WPM). ABILITIES : Ability to learn assigned tasks and procedures. Ability to perform detailed work in a precise and accurate manner, manage multiple tasks and priorities, work independently and work in a stressful and hectic environment. Ability to collect and reconcile large sums of money. Ability to use initiative and good judgment and sufficient maturity to handle the confidential aspects of the work. Ability to communicate effectively in the English language, orally and in writing. Ability to establish and maintain effective working relationships with diverse individuals and groups. Ability to always put patients at the center of PHC’s service model and carry out supportive customer service in all duties. Ability to work as a part of a team, proactively seeking out ways to help patients and co-workers alike. Minimum Qualifications An equivalent combination of education and experience may be considered. EDUCATION : Requires high school graduation or GED. EXPERIENCE : Requires one year of face to face customer service experience. SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person. This position is not eligible for remote work. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light lifting and carrying of files or supplies (up to 20 lbs.). Work may include early morning or evening hours. The employee may risk exposure to communicable diseases. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses. Closing Date/Time: Continuous
CHARLESTON COUNTY, SC
North Charleston, SC, United States
Description The Customer Service Representative II position serves as the central communication point for the Community Development and Revitalization department and assists the public with completing applications in Neighborly. This is a Temporary Position and No Benefits are associated with it. HIRING HOURLY RANGE: $16.26 - $21.31 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, SUNDAY, 6/30/2024. Duties and Responsibilities ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate the importance of functions.) 1. Enters and updates information in Neighborly, the software used to track applications for various programs. 2. Assists with answering the main phone line and provides information to the caller or transfers phone calls appropriately. 3. Assists with greeting visitors to the building and providing information or referring the individuals to the designated staff member. 4. Assists with receiving and processing incoming and outgoing mail. 5. Participates in outreach for department services. 6. Maintains a detailed programmatic knowledge of the department programs. 7. Performs other duties or assumes other responsibilities as apparent or assigned. Minimum Qualifications 1. High School Diploma or GED required. 2. Associate Degree preferred. 3. Four (4) years or more of successful experience in an administrative position. 4. Must possess a valid SC Driver license (or obtain within three (3) months of hire) and meet the requirements of the County's motor vehicle policy. Knowledge, Skills and Abilities SUCCESS FACTORS: 1. Display honesty, trustworthiness, dependability, and respectfulness at all times. 2. Relate to routine operations in a manner that is consistent with existing solutions to problems to conform to established policies and procedures. 3. Analyze and interpret data and other information before preparation of reports. 4. Embrace change and actively support all efforts to improve processes and increase cooperation, communication, and collaboration between and among co-workers, departments, County officials, officials from other jurisdictions, the business community, and the general public. 5. Demonstrate sound time-management skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments on or before the deadline. 6. Safeguard confidential information and use or disclose the information only as expressly authorized or specifically required while performing specific job duties. 7. Attentive to the County's standards for customer service, accuracy, quality, and efficiency as outlined in County policies and procedures and ensure that all work performed meets those standards.Closing Date/Time:
Mar 22, 2024
Temporary
Description The Customer Service Representative II position serves as the central communication point for the Community Development and Revitalization department and assists the public with completing applications in Neighborly. This is a Temporary Position and No Benefits are associated with it. HIRING HOURLY RANGE: $16.26 - $21.31 OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY, SUNDAY, 6/30/2024. Duties and Responsibilities ESSENTIAL FUNCTIONS: (Order of Essential Functions does not indicate the importance of functions.) 1. Enters and updates information in Neighborly, the software used to track applications for various programs. 2. Assists with answering the main phone line and provides information to the caller or transfers phone calls appropriately. 3. Assists with greeting visitors to the building and providing information or referring the individuals to the designated staff member. 4. Assists with receiving and processing incoming and outgoing mail. 5. Participates in outreach for department services. 6. Maintains a detailed programmatic knowledge of the department programs. 7. Performs other duties or assumes other responsibilities as apparent or assigned. Minimum Qualifications 1. High School Diploma or GED required. 2. Associate Degree preferred. 3. Four (4) years or more of successful experience in an administrative position. 4. Must possess a valid SC Driver license (or obtain within three (3) months of hire) and meet the requirements of the County's motor vehicle policy. Knowledge, Skills and Abilities SUCCESS FACTORS: 1. Display honesty, trustworthiness, dependability, and respectfulness at all times. 2. Relate to routine operations in a manner that is consistent with existing solutions to problems to conform to established policies and procedures. 3. Analyze and interpret data and other information before preparation of reports. 4. Embrace change and actively support all efforts to improve processes and increase cooperation, communication, and collaboration between and among co-workers, departments, County officials, officials from other jurisdictions, the business community, and the general public. 5. Demonstrate sound time-management skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments on or before the deadline. 6. Safeguard confidential information and use or disclose the information only as expressly authorized or specifically required while performing specific job duties. 7. Attentive to the County's standards for customer service, accuracy, quality, and efficiency as outlined in County policies and procedures and ensure that all work performed meets those standards.Closing Date/Time:
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Facilities Support Representative (Hourly Intermittent) Classification Title: Instructional Support Assistant II (Hourly Intermittent) Posting Details Priority Application Date: Tuesday, October 31st @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general supervision of the Director of Operational Effectiveness & Efficiency, or designee, the incumbent provides virtual and onsite instructional and administrative support for the delivery of programming by the College of Continuing Education (CCE). The incumbent works independently in troubleshooting all instructional program delivery needs, including, but not limited to equipment, parking, building, classroom, computer lab, security, and customer service issues. The incumbent must possess the ability to meet challenges, assess conditions, make decisions, understand technical issues, identify potential causes for equipment failure and find solutions to dilemmas. The incumbent must demonstrate initiative in taking action/making suggestions to improve the delivery of courses and services, respond effectively to inquiries, and follow up appropriately. This position provides sole facilities support in Napa and Modoc Halls during evenings and weekends. FLSA : Non-Exempt (Eligible for overtime) Anticipated Hiring Range : $20.58 per hour - $32.31 per hour CSU Classification Salary Range : $20.58 per hour - $32.31 per hour Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Temporary Time Base : Hourly Intermittent (20 to 30 hours per week) Work Hours : Work hours may vary dependent on department operations. Department Information The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit the Sacramento State, College of Continuing Education website at https://cce.csus.edu/about-cce Minimum Qualifications Knowledge of the procedures and practices relating to providing support services. Knowledge of procedures and practices related to ordering, issue, and inventory. Ability to learn quickly the names, uses and care of common types of materials, supplies, and equipment used in the instructional program to which assigned. Ability to plan, organize, and follow a schedule of activities. Ability to learn to operate equipment and to make adjustments. Ability to maintain records and project needs. Ability to correct and perform simple arithmetic calculations. Ability to read and write at a level suitable for performance on the job. and Equivalent to one year of experience performing support services for an instructional program and involving such activities as preparing, producing, dispensing or storing materials, supplies, and equipment. or Equivalent to one year of experience in ordering, purchasing, accounting or in office work related to technical materials, supplies, or equipment or in an office which provided similar services to a technical function or unit may be substituted for six months of the experience. or Equivalent to two years of college with 16 semester units in courses involving extensive use of materials. supplies, or equipment and in a discipline in the specialty area to which assigned. Required Qualifications EXPERIENCE 1. Experience in performing tasks relating to building operations, facilities, equipment, security, scheduling and safety. 2. Broad depth of customer service experience. 3. Experience with classroom operations/maintenance. KNOWLEDGE, SKILLS, AND ABILITIES 4. Ability to make appropriate work decisions by following or interpreting established policies and procedures and past precedents; ability to identify and solve standard problems, and refer more complex problems to appropriate staff. 5. Ability to work independently and as a team. 6. Possess organizational and time management skills to prioritize and multi-task, meet goals and deadlines. 7. Ability to work safely, recognize and report potential hazards, and ensure building/classroom security. 8. Quality oriented--accurate, timely, meets deadlines, dependable, responsive, proactive, detail oriented. 9. Strong communication and interpersonal skills to effectively and tactfully communicate standard information, written or verbally. 10. Knowledge and ability in installing, operating, and troubleshooting classroom A/V equipment. 11. Thorough Knowledge of office systems and ability to use a broader range of technology, systems, and packages such as Microsoft Office Suite (Word, Excel, PowerPoint). 12. Ability to train and coach others. 13. Commitment to fostering a diverse, equitable, and inclusive work and learning environment. PHYSICAL REQUIREMENTS 14. Ability to lift and carry items weighing 35 lbs. OTHER: 15. Flexible morning, afternoon, evening and weekend daytime/evening ability 16. Valid driver’s license and maintenance of good driving record, for occasional driving per the Essential Functions of the position. CONDITIONS OF EMPLOYMENT: - Ability to pass a background check Preferred Qualifications 17. Knowledge of software applications such as Continuity Spectrum (C2K) and Event Management System (EMS). 18. Experience in working with diverse public contact in higher education, serving faculty, staff, and students; professional training or adult education programs. 19. Experience in greeting and assisting students, staff, faculty, and visitors and providing information. Documents Needed to Apply Resume Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Eligibility Verification Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is a sponsoring agency ( ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Oct 17 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 07, 2024
Working Title: Facilities Support Representative (Hourly Intermittent) Classification Title: Instructional Support Assistant II (Hourly Intermittent) Posting Details Priority Application Date: Tuesday, October 31st @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general supervision of the Director of Operational Effectiveness & Efficiency, or designee, the incumbent provides virtual and onsite instructional and administrative support for the delivery of programming by the College of Continuing Education (CCE). The incumbent works independently in troubleshooting all instructional program delivery needs, including, but not limited to equipment, parking, building, classroom, computer lab, security, and customer service issues. The incumbent must possess the ability to meet challenges, assess conditions, make decisions, understand technical issues, identify potential causes for equipment failure and find solutions to dilemmas. The incumbent must demonstrate initiative in taking action/making suggestions to improve the delivery of courses and services, respond effectively to inquiries, and follow up appropriately. This position provides sole facilities support in Napa and Modoc Halls during evenings and weekends. FLSA : Non-Exempt (Eligible for overtime) Anticipated Hiring Range : $20.58 per hour - $32.31 per hour CSU Classification Salary Range : $20.58 per hour - $32.31 per hour Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Temporary Time Base : Hourly Intermittent (20 to 30 hours per week) Work Hours : Work hours may vary dependent on department operations. Department Information The College of Continuing Education (CCE) extends the mission of the university by increasing access for non-traditional learners. With a primary expertise on serving adult learners, CCE provides programs and services to individuals and employers year-round, unbound by traditional semester schedules and formats. CCE serves a hybrid student body that extends beyond California, serving over 80,000 learners annually through in-person, hybrid and fully online workshops, courses, conferences, certificate and degree programs. For more information, visit the Sacramento State, College of Continuing Education website at https://cce.csus.edu/about-cce Minimum Qualifications Knowledge of the procedures and practices relating to providing support services. Knowledge of procedures and practices related to ordering, issue, and inventory. Ability to learn quickly the names, uses and care of common types of materials, supplies, and equipment used in the instructional program to which assigned. Ability to plan, organize, and follow a schedule of activities. Ability to learn to operate equipment and to make adjustments. Ability to maintain records and project needs. Ability to correct and perform simple arithmetic calculations. Ability to read and write at a level suitable for performance on the job. and Equivalent to one year of experience performing support services for an instructional program and involving such activities as preparing, producing, dispensing or storing materials, supplies, and equipment. or Equivalent to one year of experience in ordering, purchasing, accounting or in office work related to technical materials, supplies, or equipment or in an office which provided similar services to a technical function or unit may be substituted for six months of the experience. or Equivalent to two years of college with 16 semester units in courses involving extensive use of materials. supplies, or equipment and in a discipline in the specialty area to which assigned. Required Qualifications EXPERIENCE 1. Experience in performing tasks relating to building operations, facilities, equipment, security, scheduling and safety. 2. Broad depth of customer service experience. 3. Experience with classroom operations/maintenance. KNOWLEDGE, SKILLS, AND ABILITIES 4. Ability to make appropriate work decisions by following or interpreting established policies and procedures and past precedents; ability to identify and solve standard problems, and refer more complex problems to appropriate staff. 5. Ability to work independently and as a team. 6. Possess organizational and time management skills to prioritize and multi-task, meet goals and deadlines. 7. Ability to work safely, recognize and report potential hazards, and ensure building/classroom security. 8. Quality oriented--accurate, timely, meets deadlines, dependable, responsive, proactive, detail oriented. 9. Strong communication and interpersonal skills to effectively and tactfully communicate standard information, written or verbally. 10. Knowledge and ability in installing, operating, and troubleshooting classroom A/V equipment. 11. Thorough Knowledge of office systems and ability to use a broader range of technology, systems, and packages such as Microsoft Office Suite (Word, Excel, PowerPoint). 12. Ability to train and coach others. 13. Commitment to fostering a diverse, equitable, and inclusive work and learning environment. PHYSICAL REQUIREMENTS 14. Ability to lift and carry items weighing 35 lbs. OTHER: 15. Flexible morning, afternoon, evening and weekend daytime/evening ability 16. Valid driver’s license and maintenance of good driving record, for occasional driving per the Essential Functions of the position. CONDITIONS OF EMPLOYMENT: - Ability to pass a background check Preferred Qualifications 17. Knowledge of software applications such as Continuity Spectrum (C2K) and Event Management System (EMS). 18. Experience in working with diverse public contact in higher education, serving faculty, staff, and students; professional training or adult education programs. 19. Experience in greeting and assisting students, staff, faculty, and visitors and providing information. Documents Needed to Apply Resume Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Eligibility Verification Candidate will be required to provide official transcripts of their highest degree earned and must furnish proof of eligibility to work in the U.S. California State University, Sacramento is a sponsoring agency ( ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Oct 17 2023 Pacific Daylight Time Applications close: Closing Date/Time:
Butte-Glenn Community College
Oroville, California, United States
Description Executive Assistant to the Vice President, Administrative Services MSC Range 9 ; Full -time/Exempt 40 hours per week; 12 months per year Tentative First Interviews: June 5-6, 2024 (Zoom) Tentative Second Interviews: June 13, 2024 (In Person) Anticipated Start Date: July 1, 2024 Application Tips for Success Additional Resources : About Butte College Relocation Incentive Housing Resources Benefits Telecommute Work Travel Reimbursement for Interviews Working Remotely - Some classifications may have the ability to work remotely or within a hybrid schedule. POSITION HIGHLIGHTS: The Vice President for Administrative Services oversees key operational areas of the college that include budgeting, business services, payroll, facilities planning and management, information technology, business contracts, risk management and auxiliary services. The Executive Assistant provides executive support to the Vice President, including managing complex schedules, coordinating meetings, arranging travel, and managing budgets. Strong organizational, communication, multitasking and prioritizing skills are essential. The work schedule is Monday through Thursday, 7:30 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 12:00 p.m. Over the summer the schedule changes to Monday through Thursday, 7:00 a.m. to 5:00 p.m. with Friday off. Butte-Glenn Community College District is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Butte-Glenn Community College District will provide reasonable accommodation to qualified individuals. Butte-Glenn Community College District encourages both incumbents and individuals who have been offered employment to discuss potential accommodations with the employer. REPRESENTATIVE DUTIES, MINIMUM QUALIFICATIONS, DESIRED QUALIFICATIONS: Please visit the class specification to see the representative duties, minimum qualifications, desired qualifications, and other requirements of the position. DIVERSITY QUALIFICATION: Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity and sexual orientation and ethnic backgrounds of community college students and staff. APPLICATION INSTRUCTIONS: All applicants, including current Butte College employees, must submit all required documents with the online application in order to move forward in the recruitment process. REQUIRED ATTACHMENTS: Resume or Vita Diversity Essay : The Butte-Glenn Community College District has a very diverse staff and student population with respect to academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds. In your Diversity Essay, please describe your skills, education, professional development, community involvement, and professional experience working with these diverse groups. REQUIRED UPON HIRE: Transcripts of Academic Work: Official transcripts will be required upon hire. All offers of employment are contingent upon the submission of official transcripts showing completion of the degree. NOTE: Transcripts are not a required attachment during the application process. Foreign Transcripts: If you have foreign transcripts, you must include a U.S. evaluation and translation. Please contact the Office of Human Resources for a list of agencies providing this service or visit our website . Equivalency: If the position has an education equivalency component within the minimum qualifications and you are applying under equivalency, transcripts will not be required. PRE-EMPLOYMENT REQUIREMENTS: The successful applicant will be required to complete a medical history questionnaire and must agree to undergo and pass a pre-employment physical examination, based on the physical requirements of the position, prior to employment. The physician will be selected and paid for by the District. Disabilities not related to the essential physical job requirements will not preclude the applicant from being hired. Education Code § 87408.6 states that no person shall be initially employed by a community college district in an academic or classified position unless the person has submitted to an examination within the past sixty (60) days to determine that he or she is free of active tuberculosis. As a condition of employment, the District requires that you provide fingerprints prior to beginning work. You may be fingerprinted at Butte College Human Resources by appointment, or you may be fingerprinted at another agency. Should you be fingerprinted at another agency, the rolling fee charged by the Department of Justice (DOJ) for the fingerprint report is the employee's responsibility at the time of printing. The eligible list established from this recruitment will be used to fill the current vacancy and possibly future vacancies for positions with the same class specification. The District reserves the right to modify, rescind or re-advertise this announcement without notification or to delay indefinitely the employment of a person for the position. The District offers a comprehensive benefits package for employees/family members: Health, Dental, Vision, Life Insurance, Employee Assistance Program, Income Protection, contribution to the Public Employees Retirement System (PERS) or State Teachers' Retirement System (STRS), 403b and 457tax shelter retirement plan, accrued vacation days and sick days. For more information please click on the link below. Fringe Benefit Summary Closing Date/Time: 5/8/2024 11:59 PM Pacific
Apr 09, 2024
Full Time
Description Executive Assistant to the Vice President, Administrative Services MSC Range 9 ; Full -time/Exempt 40 hours per week; 12 months per year Tentative First Interviews: June 5-6, 2024 (Zoom) Tentative Second Interviews: June 13, 2024 (In Person) Anticipated Start Date: July 1, 2024 Application Tips for Success Additional Resources : About Butte College Relocation Incentive Housing Resources Benefits Telecommute Work Travel Reimbursement for Interviews Working Remotely - Some classifications may have the ability to work remotely or within a hybrid schedule. POSITION HIGHLIGHTS: The Vice President for Administrative Services oversees key operational areas of the college that include budgeting, business services, payroll, facilities planning and management, information technology, business contracts, risk management and auxiliary services. The Executive Assistant provides executive support to the Vice President, including managing complex schedules, coordinating meetings, arranging travel, and managing budgets. Strong organizational, communication, multitasking and prioritizing skills are essential. The work schedule is Monday through Thursday, 7:30 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 12:00 p.m. Over the summer the schedule changes to Monday through Thursday, 7:00 a.m. to 5:00 p.m. with Friday off. Butte-Glenn Community College District is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Butte-Glenn Community College District will provide reasonable accommodation to qualified individuals. Butte-Glenn Community College District encourages both incumbents and individuals who have been offered employment to discuss potential accommodations with the employer. REPRESENTATIVE DUTIES, MINIMUM QUALIFICATIONS, DESIRED QUALIFICATIONS: Please visit the class specification to see the representative duties, minimum qualifications, desired qualifications, and other requirements of the position. DIVERSITY QUALIFICATION: Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity and sexual orientation and ethnic backgrounds of community college students and staff. APPLICATION INSTRUCTIONS: All applicants, including current Butte College employees, must submit all required documents with the online application in order to move forward in the recruitment process. REQUIRED ATTACHMENTS: Resume or Vita Diversity Essay : The Butte-Glenn Community College District has a very diverse staff and student population with respect to academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds. In your Diversity Essay, please describe your skills, education, professional development, community involvement, and professional experience working with these diverse groups. REQUIRED UPON HIRE: Transcripts of Academic Work: Official transcripts will be required upon hire. All offers of employment are contingent upon the submission of official transcripts showing completion of the degree. NOTE: Transcripts are not a required attachment during the application process. Foreign Transcripts: If you have foreign transcripts, you must include a U.S. evaluation and translation. Please contact the Office of Human Resources for a list of agencies providing this service or visit our website . Equivalency: If the position has an education equivalency component within the minimum qualifications and you are applying under equivalency, transcripts will not be required. PRE-EMPLOYMENT REQUIREMENTS: The successful applicant will be required to complete a medical history questionnaire and must agree to undergo and pass a pre-employment physical examination, based on the physical requirements of the position, prior to employment. The physician will be selected and paid for by the District. Disabilities not related to the essential physical job requirements will not preclude the applicant from being hired. Education Code § 87408.6 states that no person shall be initially employed by a community college district in an academic or classified position unless the person has submitted to an examination within the past sixty (60) days to determine that he or she is free of active tuberculosis. As a condition of employment, the District requires that you provide fingerprints prior to beginning work. You may be fingerprinted at Butte College Human Resources by appointment, or you may be fingerprinted at another agency. Should you be fingerprinted at another agency, the rolling fee charged by the Department of Justice (DOJ) for the fingerprint report is the employee's responsibility at the time of printing. The eligible list established from this recruitment will be used to fill the current vacancy and possibly future vacancies for positions with the same class specification. The District reserves the right to modify, rescind or re-advertise this announcement without notification or to delay indefinitely the employment of a person for the position. The District offers a comprehensive benefits package for employees/family members: Health, Dental, Vision, Life Insurance, Employee Assistance Program, Income Protection, contribution to the Public Employees Retirement System (PERS) or State Teachers' Retirement System (STRS), 403b and 457tax shelter retirement plan, accrued vacation days and sick days. For more information please click on the link below. Fringe Benefit Summary Closing Date/Time: 5/8/2024 11:59 PM Pacific
SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)
Mission Viejo, California, United States
Title: Assistant Director of Technology Services Job Category: Classified Administrators and Managers Job Opening Date: April 17, 2024 Job Closing Date: May 07, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Technology Services Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00 am - 5:00 pm Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Starting at $126,072- $177,408 annually Required Documents: Resume and Cover Letter Job Description: Application materials must be received by 11:59 pm on 05/06/2024. Required Documents: Must attach Resume and Cover Letter to be considered for the position. NOTICE : Employment in this position is contingent upon funding by 100% SC Redevelopment Allocation. SUMMARY DESCRIPTION Under the direction of the College Director of Technology Services, or designee of the President, assist in managing the college technology department operations, and assigned large college-level projects of a comprehensive technology department that includes, audio-visual and broadcast systems, along with related programs and services provided by department; and by performing the Director's duties when absent or as assigned. To act as liaison on assigned College and District-level technology projects, including contributing to efforts relative to technology needs assessments, coordinating technology-related schedules with construction and technology schedules, providing supporting documentation; and participating in assigned District and College meetings for the planning, design, construction, implementation or remodeling of College facilities as assigned. To foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services. REPRESENTATIVE DUTIES The following duties are typical for this position. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. 1. Assist the Director of Technology Services in directing the College's technology projects and/or technology center, provide College-wide technology support services related to information and assistance for users, equipment service and repair, software implementation and related development, installation and repair; network support, internet access, academic/administrative systems; technology standards and specifications; campus software licensing and technology purchasing; and provide technology support for campus and community-wide events as they relate to projects. 2. Manage help desk operations, technology projects and serve as a central point of contact to complete end user requests in regards to problems or implementations at the desktop/workstation and networking level. Ensure all established departmental procedures are followed. Attend all technology and construction meetings and coordinate proper resources to ensure timely and correct responses to all Requests for Information (RFI) and Request for Proposal (RFP). Ensure all college standards are adhere to in all construction and technology projects. 3. Coordinate College-level user and project implementation related support with District IT for District-wide IT services, such as voice, video, servers and data systems; direct technical staff that maintain the campus telephone and voicemail system; network systems; manage user adds, moves, changes, and telephone assignments at the College level; maintain voicemail accounts; coordinate the purchase of IT-related equipment and systems, such as complex networking systems, data systems, desktops, college servers, SAN, VDI, backup, business continuity, and audio/visual systems, and imaging systems as assigned by Director. 4. Assist in coordinating with District IT when developing specifications for building infrastructure for voice, video network and data systems; assist in writing bid specifications and coordinating with outside vendors for the purchase and installation of voice, video, network and data systems; assist in coordinating, monitoring and evaluating the work of external contractors, ensuring the timely completion of contractual requirements; and maintain complex Cisco and other vendor networking, voice, video and data systems after installation. 5. Work with the District Purchasing, Facilities planning, College Facilities, and other offices to develop bid documents for assigned College technology projects; and evaluate technology and broadcast systems and other equipment; and coordinate with College personnel to determine replacement needs of existing equipment. 6. Assist in coordinating with College and contract personnel when identifying needs to ensure that the most up-to-date technology is used; represent College's technological point of view and position at assigned District and College meetings; 7. Train, supervise and evaluate the performance of assigned technical and support personnel; delegate and review assignments and projects; evaluate work products and results; establish and monitor timelines and prioritize work. 8. Attend, collaborate and contribute, as assigned, in meetings with vendors, contractors, administrators, faculty and staff; coordinate and supervise the updating and implementation of College-level improvement projects with vendors, consultants, staff and faculty as directed; and coordinate with District Services on various services for District managed projects. 9. Attend assigned meetings of College and District-wide committees, which may include contributing to the review of the policies and practices for providing technology services; provide College perspective relative to the parameters and criteria for project designs and College established standards; and assist in implementing design and technical standards and ensure these design and standards are adhere to. 10. Assist in setting priorities and developing work and staffing schedules to ensure the timely and efficient operation and maintenance of College technology services and broadcast systems; assist in the implementation of the technology master plan. 11. Assist in developing, preparing and administering project plans, definitions and scope, budgets and schedules for College and District level projects including: charts, GANTT charts, status reports, purchase orders, change orders, and payment applications; review and negotiate claims; and assist in preparing agenda items for submittal to Purchasing Department for review and for Board approval as needed. 12. Act as the College's technology representative, as assigned, in the administration of assigned construction and technology contracts including monitoring and evaluating the work of contractors to ensure accurate payment and timely completion of contractual requirements. 13. Maintain an effective and cooperative working relationship with all College and District Services personnel, including administration, faculty and classified personnel; provide College administrators and other District personnel with regular updates on projects and activities as requested; interact directly with College administrators with policy-level responsibility as assigned by Director. 14. Assist in planning, organizing, implementing, managing and evaluating audiovisual services provided to the College; assist in designing technical and specialized audiovisual systems in response to faculty, student and staff requirements; assist in identifying, evaluating and recommending emerging media equipment, systems, programs, applications, technologies, methodologies and uses. 15. Assist in evaluating emerging and innovative technologies and making proposals regarding their strategic use in serving the needs of students, faculty and staff; ensure innovative technologies assist the college to promote student success; represent the College, as assigned, at District Information Technology meetings; and promote the College's position related to information technology. 16. Maintain a liaison relationship with the student and faculty user community; assist in developing and implementing opportunities for students and staff to learn to use information technology systems and programs; assist in promoting new systems and services to these user communities. 17. Provide status reports of active assigned work to the Director of Technology Services as required. Provide College administrators and other District personnel with regular updates on assigned projects and activities as requested or directed. 18. Coordinate technology purchases and implementations in the College's various learning centers, libraries, such as writing and math labs; evaluate and maintain library information databases, and maintain a variety of tracking systems such as SARS Trak, and photocopier systems as needed. 19. Assist in developing and administering budgets for assigned projects; assist in forecasting future budgets requirements for technology systems, staffing, and facilities infrastructure; and assist in approving technology purchases. Ensure Fixtures, Furniture, and Equipment (FF&E) funds are budget properly to fund all technology in new construction or renovations. 20. Coordinate with outside vendors for the purchase, installation and maintenance of complex voice, video and data systems if not coordinated by District IT personnel. 21. Coordinate the complete documentation of all technical systems including configuration and change control. 22. Maintain an effective inventory system of all hardware, software, and service maintenance agreements (SMAs) 23. Assist in providing appropriate technical solutions for designing and installing both radio and television broadcast systems as needed or assigned. 24. Assist in recommending new broadcast and other equipment for purchase to meet good engineering practices and provide project support representing broadcast and other system design during integration. 25. Assist in diagnosing, repairing or facilitating the repair of component level broadcast-related equipment. 26. Perform related duties as assigned. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Applicable security mandates, rules, and regulations. Capital construction concepts as how they relate to technology implementations. Complex Cisco networking systems and operations including wireless. Desktop refresh, application delivery, and imaging processes. Design experience for digital and analog video and audio signals. District and College policies, procedures, organization, operations, objectives and Community College mission, functions, and participatory governance. Documentation standards and procedures, including public contract administration. Electronic access and related systems. Electronic industry building standards and regulations for voice, video and data installations, as well as, operation principles of voice, video and data systems. Familiarity with automated broadcast control systems, as well as, integration of a wide variety of audio and video broadcast equipment. Federal Communication Commission (FCC) rules and regulations. Modern information technology capabilities and trends. Operation of computers, peripherals, other office equipment and software programs, including database management, spreadsheet, word processing and specialized software. Oral and written communication skills, including public presentation techniques, correct English composition, grammar, spelling and vocabulary. Principles, practices, procedures and operating techniques for distance learning systems, management, supervision, training, project and inventory management and record keeping. Principles of computer/audio/visual systems design and maintenance, data, database, data structure, imaging systems, software development, network design, and server systems design and maintenance. Radio transmitters, microwave links, and satellite systems. Security camera and related systems. State, local and federal laws, regulations, codes and requirements, and District policies affecting the installation, use and maintenance of information technology and related media. Ability to: Analyze problems, complex situations or complex system problems accurately, identify alternative solutions, project consequences of proposed actions, adopt an effective course of action and implement recommendations. Apply and explain applicable District policies and federal, State, and local laws, codes and regulations. Assist in developing, implementing, directing and evaluating information technology services, activities and programs. Assure compliance with legal requirements and District policies, and college processes and procedures. Collect, compile and analyze data. Develop and manage assigned budgets. Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services. Establish and maintain cooperative and effective working relationships with those contacted in the course of work. Evaluate emerging technologies and assist in making recommendations relating to their use within the College that aid in the achievement of the College's goals and objectives. Lead and facilitate group meetings effectively. Maintain current knowledge of technological advances in the field. Participate with the District in the design, procurement and installation of approved technology projects. Plan, organize and direct the work of consultants and contractors; including working with construction contractors, construction superintendents, construction managers, project owners, and understand construction schematics, diagrams, and drawings, and monitor for assurance of conformance to contract requirements. Relate and communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies including those of varied academic, cultural and socio-economic background using tact, diplomacy and courtesy within and outside of the District. Represent the College as assigned at meetings with others, regarding technology and provide information and direction to others with varying levels of information technology knowledge. Run an effective and efficient technical help desk operation. Train, supervise, motivate, and evaluate the performance of assigned personnel. Understand and effectively and collaboratively work in a complicated multi-college environment, as well as within a system of community college districts. Use independent judgment, interpersonal skills including tact, patience, motivation, and diplomacy, to work effectively to achieve departmental excellence, common goals and objectives. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: A Bachelor's degree from an accredited college or university with major course work in engineering, computer information systems, educational technology, business administration, or closely-related field. Experience: At least three years of increasingly responsible work experience that demonstrates the ability to assist in directing a broad college-wide information technology program and projects, including network systems, server upgrades and replacement implementations, system upgrades, multimedia services, and at least one year of experience in directly supervising full-time technical personnel. Preferred: Recent evidence of continuing education in areas of information technology, engineering, business management, project management, or related area. At least three years of network management experience, and one year of large software implementation experience. Work experience managing a diverse workforce in an educational environment with participatory governance structures. Teaching experience in higher education is also desirable. Licenses, Certificates, and/or Other Requirements: A valid California driver's license. WORK ENVIRONMENT AND PHYSICAL DEMANDS The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work Environment: Duties are performed primarily in an office environment at a desk or computer work station. Incumbents are subject to frequent contact in person and on the telephone with administrative, management, supervisory, academic and classified staff. Work requires travel to other offices or locations to attend conferences, meetings or conduct work. Physical Demands: Typically must sit and stand for long periods; use hands and fingers to operate a computer keyboard; remember key information and concentrate for prolonged periods; see to read all printed materials, including fine print, diagrams, schematics, computer screen and electronic displays; hear and understand voices to conduct face-to-face and telephone conversations; speak in an understandable voice with sufficient volume to be heard within a normal conversational distance, on the telephone, and when addressing groups; transport self to places necessary to perform job duties, such as meeting locations; visit and inspect technology installation sites; and move and/or carry objects weighing up to a maximum of 25 pounds. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
Apr 18, 2024
Full Time
Title: Assistant Director of Technology Services Job Category: Classified Administrators and Managers Job Opening Date: April 17, 2024 Job Closing Date: May 07, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Technology Services Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: 8:00 am - 5:00 pm Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Starting at $126,072- $177,408 annually Required Documents: Resume and Cover Letter Job Description: Application materials must be received by 11:59 pm on 05/06/2024. Required Documents: Must attach Resume and Cover Letter to be considered for the position. NOTICE : Employment in this position is contingent upon funding by 100% SC Redevelopment Allocation. SUMMARY DESCRIPTION Under the direction of the College Director of Technology Services, or designee of the President, assist in managing the college technology department operations, and assigned large college-level projects of a comprehensive technology department that includes, audio-visual and broadcast systems, along with related programs and services provided by department; and by performing the Director's duties when absent or as assigned. To act as liaison on assigned College and District-level technology projects, including contributing to efforts relative to technology needs assessments, coordinating technology-related schedules with construction and technology schedules, providing supporting documentation; and participating in assigned District and College meetings for the planning, design, construction, implementation or remodeling of College facilities as assigned. To foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services. REPRESENTATIVE DUTIES The following duties are typical for this position. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. 1. Assist the Director of Technology Services in directing the College's technology projects and/or technology center, provide College-wide technology support services related to information and assistance for users, equipment service and repair, software implementation and related development, installation and repair; network support, internet access, academic/administrative systems; technology standards and specifications; campus software licensing and technology purchasing; and provide technology support for campus and community-wide events as they relate to projects. 2. Manage help desk operations, technology projects and serve as a central point of contact to complete end user requests in regards to problems or implementations at the desktop/workstation and networking level. Ensure all established departmental procedures are followed. Attend all technology and construction meetings and coordinate proper resources to ensure timely and correct responses to all Requests for Information (RFI) and Request for Proposal (RFP). Ensure all college standards are adhere to in all construction and technology projects. 3. Coordinate College-level user and project implementation related support with District IT for District-wide IT services, such as voice, video, servers and data systems; direct technical staff that maintain the campus telephone and voicemail system; network systems; manage user adds, moves, changes, and telephone assignments at the College level; maintain voicemail accounts; coordinate the purchase of IT-related equipment and systems, such as complex networking systems, data systems, desktops, college servers, SAN, VDI, backup, business continuity, and audio/visual systems, and imaging systems as assigned by Director. 4. Assist in coordinating with District IT when developing specifications for building infrastructure for voice, video network and data systems; assist in writing bid specifications and coordinating with outside vendors for the purchase and installation of voice, video, network and data systems; assist in coordinating, monitoring and evaluating the work of external contractors, ensuring the timely completion of contractual requirements; and maintain complex Cisco and other vendor networking, voice, video and data systems after installation. 5. Work with the District Purchasing, Facilities planning, College Facilities, and other offices to develop bid documents for assigned College technology projects; and evaluate technology and broadcast systems and other equipment; and coordinate with College personnel to determine replacement needs of existing equipment. 6. Assist in coordinating with College and contract personnel when identifying needs to ensure that the most up-to-date technology is used; represent College's technological point of view and position at assigned District and College meetings; 7. Train, supervise and evaluate the performance of assigned technical and support personnel; delegate and review assignments and projects; evaluate work products and results; establish and monitor timelines and prioritize work. 8. Attend, collaborate and contribute, as assigned, in meetings with vendors, contractors, administrators, faculty and staff; coordinate and supervise the updating and implementation of College-level improvement projects with vendors, consultants, staff and faculty as directed; and coordinate with District Services on various services for District managed projects. 9. Attend assigned meetings of College and District-wide committees, which may include contributing to the review of the policies and practices for providing technology services; provide College perspective relative to the parameters and criteria for project designs and College established standards; and assist in implementing design and technical standards and ensure these design and standards are adhere to. 10. Assist in setting priorities and developing work and staffing schedules to ensure the timely and efficient operation and maintenance of College technology services and broadcast systems; assist in the implementation of the technology master plan. 11. Assist in developing, preparing and administering project plans, definitions and scope, budgets and schedules for College and District level projects including: charts, GANTT charts, status reports, purchase orders, change orders, and payment applications; review and negotiate claims; and assist in preparing agenda items for submittal to Purchasing Department for review and for Board approval as needed. 12. Act as the College's technology representative, as assigned, in the administration of assigned construction and technology contracts including monitoring and evaluating the work of contractors to ensure accurate payment and timely completion of contractual requirements. 13. Maintain an effective and cooperative working relationship with all College and District Services personnel, including administration, faculty and classified personnel; provide College administrators and other District personnel with regular updates on projects and activities as requested; interact directly with College administrators with policy-level responsibility as assigned by Director. 14. Assist in planning, organizing, implementing, managing and evaluating audiovisual services provided to the College; assist in designing technical and specialized audiovisual systems in response to faculty, student and staff requirements; assist in identifying, evaluating and recommending emerging media equipment, systems, programs, applications, technologies, methodologies and uses. 15. Assist in evaluating emerging and innovative technologies and making proposals regarding their strategic use in serving the needs of students, faculty and staff; ensure innovative technologies assist the college to promote student success; represent the College, as assigned, at District Information Technology meetings; and promote the College's position related to information technology. 16. Maintain a liaison relationship with the student and faculty user community; assist in developing and implementing opportunities for students and staff to learn to use information technology systems and programs; assist in promoting new systems and services to these user communities. 17. Provide status reports of active assigned work to the Director of Technology Services as required. Provide College administrators and other District personnel with regular updates on assigned projects and activities as requested or directed. 18. Coordinate technology purchases and implementations in the College's various learning centers, libraries, such as writing and math labs; evaluate and maintain library information databases, and maintain a variety of tracking systems such as SARS Trak, and photocopier systems as needed. 19. Assist in developing and administering budgets for assigned projects; assist in forecasting future budgets requirements for technology systems, staffing, and facilities infrastructure; and assist in approving technology purchases. Ensure Fixtures, Furniture, and Equipment (FF&E) funds are budget properly to fund all technology in new construction or renovations. 20. Coordinate with outside vendors for the purchase, installation and maintenance of complex voice, video and data systems if not coordinated by District IT personnel. 21. Coordinate the complete documentation of all technical systems including configuration and change control. 22. Maintain an effective inventory system of all hardware, software, and service maintenance agreements (SMAs) 23. Assist in providing appropriate technical solutions for designing and installing both radio and television broadcast systems as needed or assigned. 24. Assist in recommending new broadcast and other equipment for purchase to meet good engineering practices and provide project support representing broadcast and other system design during integration. 25. Assist in diagnosing, repairing or facilitating the repair of component level broadcast-related equipment. 26. Perform related duties as assigned. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Applicable security mandates, rules, and regulations. Capital construction concepts as how they relate to technology implementations. Complex Cisco networking systems and operations including wireless. Desktop refresh, application delivery, and imaging processes. Design experience for digital and analog video and audio signals. District and College policies, procedures, organization, operations, objectives and Community College mission, functions, and participatory governance. Documentation standards and procedures, including public contract administration. Electronic access and related systems. Electronic industry building standards and regulations for voice, video and data installations, as well as, operation principles of voice, video and data systems. Familiarity with automated broadcast control systems, as well as, integration of a wide variety of audio and video broadcast equipment. Federal Communication Commission (FCC) rules and regulations. Modern information technology capabilities and trends. Operation of computers, peripherals, other office equipment and software programs, including database management, spreadsheet, word processing and specialized software. Oral and written communication skills, including public presentation techniques, correct English composition, grammar, spelling and vocabulary. Principles, practices, procedures and operating techniques for distance learning systems, management, supervision, training, project and inventory management and record keeping. Principles of computer/audio/visual systems design and maintenance, data, database, data structure, imaging systems, software development, network design, and server systems design and maintenance. Radio transmitters, microwave links, and satellite systems. Security camera and related systems. State, local and federal laws, regulations, codes and requirements, and District policies affecting the installation, use and maintenance of information technology and related media. Ability to: Analyze problems, complex situations or complex system problems accurately, identify alternative solutions, project consequences of proposed actions, adopt an effective course of action and implement recommendations. Apply and explain applicable District policies and federal, State, and local laws, codes and regulations. Assist in developing, implementing, directing and evaluating information technology services, activities and programs. Assure compliance with legal requirements and District policies, and college processes and procedures. Collect, compile and analyze data. Develop and manage assigned budgets. Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services. Establish and maintain cooperative and effective working relationships with those contacted in the course of work. Evaluate emerging technologies and assist in making recommendations relating to their use within the College that aid in the achievement of the College's goals and objectives. Lead and facilitate group meetings effectively. Maintain current knowledge of technological advances in the field. Participate with the District in the design, procurement and installation of approved technology projects. Plan, organize and direct the work of consultants and contractors; including working with construction contractors, construction superintendents, construction managers, project owners, and understand construction schematics, diagrams, and drawings, and monitor for assurance of conformance to contract requirements. Relate and communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies including those of varied academic, cultural and socio-economic background using tact, diplomacy and courtesy within and outside of the District. Represent the College as assigned at meetings with others, regarding technology and provide information and direction to others with varying levels of information technology knowledge. Run an effective and efficient technical help desk operation. Train, supervise, motivate, and evaluate the performance of assigned personnel. Understand and effectively and collaboratively work in a complicated multi-college environment, as well as within a system of community college districts. Use independent judgment, interpersonal skills including tact, patience, motivation, and diplomacy, to work effectively to achieve departmental excellence, common goals and objectives. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: A Bachelor's degree from an accredited college or university with major course work in engineering, computer information systems, educational technology, business administration, or closely-related field. Experience: At least three years of increasingly responsible work experience that demonstrates the ability to assist in directing a broad college-wide information technology program and projects, including network systems, server upgrades and replacement implementations, system upgrades, multimedia services, and at least one year of experience in directly supervising full-time technical personnel. Preferred: Recent evidence of continuing education in areas of information technology, engineering, business management, project management, or related area. At least three years of network management experience, and one year of large software implementation experience. Work experience managing a diverse workforce in an educational environment with participatory governance structures. Teaching experience in higher education is also desirable. Licenses, Certificates, and/or Other Requirements: A valid California driver's license. WORK ENVIRONMENT AND PHYSICAL DEMANDS The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work Environment: Duties are performed primarily in an office environment at a desk or computer work station. Incumbents are subject to frequent contact in person and on the telephone with administrative, management, supervisory, academic and classified staff. Work requires travel to other offices or locations to attend conferences, meetings or conduct work. Physical Demands: Typically must sit and stand for long periods; use hands and fingers to operate a computer keyboard; remember key information and concentrate for prolonged periods; see to read all printed materials, including fine print, diagrams, schematics, computer screen and electronic displays; hear and understand voices to conduct face-to-face and telephone conversations; speak in an understandable voice with sufficient volume to be heard within a normal conversational distance, on the telephone, and when addressing groups; transport self to places necessary to perform job duties, such as meeting locations; visit and inspect technology installation sites; and move and/or carry objects weighing up to a maximum of 25 pounds. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important: You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
City of Sacramento, CA
Sacramento, California, United States
THE POSITION The Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidate will possess the experience, skills, and characteristics to: Deliver quality customer service. Be comfortable interacting with customers by phone, text, and in-person. Exhibit high levels of professionalism, competency, and problem-solving skills. Possess experience in de-escalation to assist challenging customers by phone and at the public counter. Explain City Codes and policies to assist customers to gain compliance. Provide detailed notes, memos, and letters. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/16/2024 11:59 PM Pacific
May 03, 2024
Full Time
THE POSITION The Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidate will possess the experience, skills, and characteristics to: Deliver quality customer service. Be comfortable interacting with customers by phone, text, and in-person. Exhibit high levels of professionalism, competency, and problem-solving skills. Possess experience in de-escalation to assist challenging customers by phone and at the public counter. Explain City Codes and policies to assist customers to gain compliance. Provide detailed notes, memos, and letters. To perform a variety of record keeping, general clerical, transaction processing, and public contact and customer service work over the telephone and at a public counter; and direct information requests according to established standards and procedures. This is the journey-level class in the Customer Service series. The Customer Service Representative class is distinguished from the Customer Service Assistant in that the latter is the entry-level class in the Customer Service series where incumbents would lack a complete knowledge of unit procedures and standards, and not yet able to perform the full range of duties without immediate supervision. This class is distinguished from the Customer Service Specialist in that the latter is the advanced journey level class in the series and is considered the technical expert of the series. Positions in this class are flexibly staffed, and are usually filled by advancement from the lower-level class of Customer Service Assistant. Appointment to the higher class requires that the employee be performing substantially the full range of duties for the class and meet the qualification standards for the class. Immediate supervision is provided by a Customer Service Supervisor or higher-level staff. Lead direction may be provided by higher-level staff. The Customer Service Representative may provide lead direction to lower-level staff. ESSENTIAL DUTIES AND RESPONSIBILITIES - Perform a variety of duties, including typing, proofreading, billing, checking, filing, record keeping, sorting and retrieving documents and records, mail/correspondence, maintaining alphabetical, index, and cross-reference files; folds, staples stuffs and binds a variety of materials for bulk mailings; maintain general mailing lists, registration and other information. - Represent the City and the department to the public, callers, and visitors in a professional and effective manner over the telephone and at a public counter; take and respond to a high volume of phone calls; follow general customer service policy and procedure; may act as receptionist; provide information on department and division policies and procedures. - Receive and respond to customer inquiries; screen calls, take messages and complaints, refer customers to appropriate persons regarding services and accounts, and department business lines, including fees, licenses, permits and billing information; provide follow-up on inquiries from the public or staff; and refer or assist in the resolution of problems. - Utilize various systems to locate information, retrieve, research and review; find out the status of accounts and conditions; create or make adjustments to service requests. - Create or make adjustments on property/parcels; research and verify correct lot splits, lot mergers, and lot line adjustments; update accounts to provide accurate billing information; update systems and run reports of various computer systems; research and establish correct ownership, change ownership information and deed date; generate inspections; process service records and repair orders received from field crews. - Operate 2-way radio or other telecommunication device; perform non-safety radio dispatch in order to dispatch field staff, equipment or vehicles to locations as needed; prioritize calls; and obtain and record information and keep radio contact with field personnel. - Receive payments, make change, issue receipts and print-out account statements for permits, licenses, citation transactions, taxes and service accounts; issue, receive, type and process various applications, license, permits and other forms; input debit applications and cancellation information to customer accounts; issue refunds, notices and other related documents and information within established procedures; and update service accounts, permit, license and citation information systems. - Receive, open and process mail containing fees for various City services, including licenses, permits, citation payments, and utility payments; process outgoing correspondence and credit card payments. - Gather information from customers and complete appropriate property/parcel forms necessary to establish and stop services; adjust and reconcile records and billing as necessary to reflect changes in service; verify accuracy, waive penalties, and may perform collection efforts on delinquent accounts for City services, fees, licenses, permits and taxes. - Operate standard office equipment such as telephone, calculator, typewriter, teletypewriter (TTY)/ telecommunications device for the deaf (TTD), personal computer, facsimile machine, microfiche and microfilm readers, remittance processors, money counting machines, electronic cash registers, adding machine, and other office equipment. - Perform notary services. - Assist in the training of other employees. - Provides exceptional customer service to those contacted in the course of work. - Other related duties may also be performed; not all duties listed are necessarily performed by each individual. QUALIFICATIONS Knowledge of: - English usage, spelling, grammar, and punctuation. - Proper public and telephone contact practices. - Basic financial record keeping procedures and methods. - Methods and equipment used in processing payment and other fees. - Modern office practices, procedures and equipment, including filing systems. - Basic mathematical principles and procedures. - Assessing maps, as assigned including geographic information systems (GIS), parcel, subdivision, etc. - Computer operations, including computer software applications and other specialized business applications. - Organization, procedures and operating details of City department to which assigned. Skills in: - Computer keyboard, typewriter and 10-key calculator. - Working as part of a team. - Phone skills and diplomacy. - Computer and Internet searches. Ability to: - Exercise tact, judgment and patience in dealing with the public, staff and client departments. - Be flexible with changes in policies and procedures - Work under pressure. - Operate standard office equipment, including adding machine, personal computers, 2-way radio and other office equipment. - Interpret and apply City regulations and procedures as applicable to billing, fees and collections. - Learn the organization, procedure and operation details of the City. - Use a variety of business software applications in order to complete assigned duties in a timely manner. - Use good judgment in the application of City policies, regulations and procedures. - Work any shift, including weekends and holidays is mandatory for some assignments. - Maintain appropriate records and reports. - Type at a speed of not less than 35 net words per minute. - Perform mathematic calculations. - Understand and follow oral and written instructions. - Work with minimal supervision. - Speak clearly and concisely. - Perform notary services. - Work with a diverse group. - Establish and maintain effective working relationships with those contacted in the course of work. - Perform concurrently multiple customer service related duties. EXPERIENCE AND EDUCATION Any combination of experience and education that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two (2) years of increasingly responsible experience performing a wide variety of general clerical, reception, public contact, and public service work, providing information and/or directing request over the telephone and at a public counter. Education: Equivalent to the completion of the twelfth grade. PROOF OF EDUCATION Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable. An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment. SPECIAL QUALIFICATIONS Driver License: Some assignments may require possession of a valid California Class C Driver License. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis. PROBATIONARY PERIOD: Employees must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status. THE SELECTION PROCEDURE P lease note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox. 1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ; Employment applications must be submitted online; paper applications will not be accepted. Employment applications will be considered incomplete and will be disqualified: If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week ). If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section. Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline . Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C. Applicants are responsible for attaching a copy of their DD214 to each position for which they apply. 2. Training and Experience Exam : (Weighted 100%) - The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note: Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted. A resume will not substitute for the information required in the T&E questions. 3. Eligibility : Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Customer Service Representative examination. 4. Screening Committee : (Pass/Fail)- All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department. 5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment. QUESTIONS: For questions concerning this job announcement and the application process: Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process. For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627. Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ; Send an email to employment@cityofsacramento.org ; or Call the Human Resources Department at (916) 808-5726 Bilingual Pay Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary. Pension Reform Act The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento. Equal Opportunity Employer The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Additional Information Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf Closing Date/Time: 5/16/2024 11:59 PM Pacific
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary Pay Rate AFSCME Pay Band AFE Annual Salary: $112,048.72 - $145,662.97 Note: The negotiable salary offer will be between $112,048.72/annually - $130,521.53/ annually (commensurate with experience and education) Reports To Communications Officer Current Assignment This position will create engaging and informative social media and website content for BART. This includes responding to social media comments and sharing user-generated content to BART’s platforms. This position will advise the Communications and Marketing departments on new social media trends and platforms and the most effective ways to reach the public, riders, advocates, enthusiasts, and stakeholders in the digital space. This position will also assist in the development of bart.gov content and will develop and implement strategies to improve information on the bart.gov website. This position will work with various departments and projects to update information on bart.gov and make the content more user friendly and accessible. This position will also assist in creating and sharing content with BART employees. The ideal candidate rides transit frequently, understands the transit customer experience, and has a passion for storytelling. A successful candidate will demonstrate the following criteria in addition to the minimum qualifications: Strong writing and editing skills Experience in writing compelling headlines and content for the digital space Development of properly vetted responses for use on social media Experience in creating graphics for use in social media and online Experience with website Content Management Systems Experience with social media platforms, insight and analytical tools, Social Media Management tools. Please submit one writing sample and two social media posts you have created. Social media posts can be a screen grab or link to the content. DEFINITION Performs a variety of duties in the development and coordination of District marketing programs; and provides related duties as assigned. Marketing Representative II This is the full journey level class within the Marketing Representative series. Employees within this class are distinguished from the Marketing Representative I by the performance of the full range of duties as assigned. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level, or when filled from the outside, have prior experience. This class is distinguished from the Senior Marketing Representative in that the latter possesses a specialized, technical or functional expertise within the area of assignment or may exercise lead supervision over assigned lower level staff. Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations). The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Examples of Duties Performs staff support work responsible for promoting District ridership and communicating with BART customers. Assists in developing, preparing and executing advertising campaigns using a variety of media including print, radio, television and direct mail, including creative development, media planning and placement, ad production and use of pre and post evaluations to continually refine District advertising efforts. Administers advertising franchise contracts that bring revenue to the District; ensures that payments are accurate; reviews ads, evaluates new proposals; communicates with other departments regarding changes and manages overall relationships with contractors. Participates in identifying communication gaps; develops and coordinates campaigns to communicate messages related to courtesy, renovation projects, station access, ticket tips, new services and facilities, service quality, job recruitment and other areas. Assists in management of website content; development of website strategies and new enhancements; ensures that the website performance is acceptable; assists in development of new web-based applications. Develops content and graphics for BART newsletters; writes copy, edits, proofreads and manages print production. Participates in management of brochures, publications, and other collateral; ensures that brochures have a consistent look; writes copy, edits and proofreads and assists in supervision of graphics development and brochure production; develops printing specifications for brochures; obtains bids for brochure production and coordinates printing contracts. Produces and maintains the District’s graphic manual and style guide for all inhouse and passenger communications. Develops and updates District map and schedule display case signage; coordinates development and production of these items. Coordinates installation of art in stations; reviews proposals and presents recommendations to board for approval. Responds to marketing inquiries from business, government, and the general public; develops and implements joint marketing campaigns and proposals; coordinates joint marketing campaigns with existing District campaigns. Participates in special events for the District such as openings, groundbreaking and related events; coordinates all vendor contracts for outside services. Develops joint campaigns and cosponsorships with destination locations and recreational venues to maintain and increase District ridership in off-peak hours; maintains records of trade, values granted and received; manages relationship marketing programs. Produces and maintains the District’s graphic manual and style guide for all in house and passenger communications. Participates in the preparation and administration of the marketing program budget; submits budget recommendations; monitors expenditures. Prepares analytical and statistical reports on operations and activities. Confers with and provides professional assistance to members of district departments on marketing matters. Represents the District in meetings with representatives of governmental agencies, professional business and community organizations and the public. Minimum Qualifications Education : A Bachelor’s degree in marketing, journalism, public relations, communications, or a closely related field from an accredited college or university. Experience : Two (2) years of (full time equivalent) verifiable professional marketing program or related experience. Substitution : Additional professional experience as outlined above may be substituted for the education on a year for year basis. A college degree is preferred. Other Requirements : Must possess a valid California driver’s license and have a satisfactory driving record. Knowledge and Skills Knowledge of : Basic principles and practices of advertising, marketing, public relations, and public affairs. Basic principles of budgeting, purchasing, and accounting. Methods and techniques of effective written and verbal communication. Methods and techniques of graphic printing and production. Current office procedures, methods and equipment including computers and supporting word processing and spreadsheet operations. Principles and procedures of financial record keeping and reporting. Related Federal, State and local codes, laws and regulations. Principles and practices of advertising, marketing, public relations, and public affairs. Principles and practices of budgeting, purchasing, and accounting. Marketing and advertising concepts and principles. Principles and practices of marketing services program and project management. Current trends in marketing and advertising. Advanced methods and techniques of effective written and verbal communication. Skill in : Responding to requests and inquiries from the general public. Implementing and coordinating marketing programs and services. Writing a variety of public information communications. Establishing and maintaining effective working relationships with those contacted in the course of work. Communicating clearly and concisely, both orally and in writing. Operating office equipment including computers and supporting word processing and spreadsheet applications. Must be willing to travel locally and out of state. Developing, implementing and coordinating marketing programs and services. Evaluating and analyzing effectiveness of marketing programs and activities. Coordinating and overseeing contracted and consultant services. Working independently in the absence of supervision. Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 4 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members. Closing Date/Time: 5/10/2024 11:59 PM Pacific
Apr 30, 2024
Full Time
Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary Pay Rate AFSCME Pay Band AFE Annual Salary: $112,048.72 - $145,662.97 Note: The negotiable salary offer will be between $112,048.72/annually - $130,521.53/ annually (commensurate with experience and education) Reports To Communications Officer Current Assignment This position will create engaging and informative social media and website content for BART. This includes responding to social media comments and sharing user-generated content to BART’s platforms. This position will advise the Communications and Marketing departments on new social media trends and platforms and the most effective ways to reach the public, riders, advocates, enthusiasts, and stakeholders in the digital space. This position will also assist in the development of bart.gov content and will develop and implement strategies to improve information on the bart.gov website. This position will work with various departments and projects to update information on bart.gov and make the content more user friendly and accessible. This position will also assist in creating and sharing content with BART employees. The ideal candidate rides transit frequently, understands the transit customer experience, and has a passion for storytelling. A successful candidate will demonstrate the following criteria in addition to the minimum qualifications: Strong writing and editing skills Experience in writing compelling headlines and content for the digital space Development of properly vetted responses for use on social media Experience in creating graphics for use in social media and online Experience with website Content Management Systems Experience with social media platforms, insight and analytical tools, Social Media Management tools. Please submit one writing sample and two social media posts you have created. Social media posts can be a screen grab or link to the content. DEFINITION Performs a variety of duties in the development and coordination of District marketing programs; and provides related duties as assigned. Marketing Representative II This is the full journey level class within the Marketing Representative series. Employees within this class are distinguished from the Marketing Representative I by the performance of the full range of duties as assigned. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level, or when filled from the outside, have prior experience. This class is distinguished from the Senior Marketing Representative in that the latter possesses a specialized, technical or functional expertise within the area of assignment or may exercise lead supervision over assigned lower level staff. Selection Process This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes. The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview. The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations). The selection process for this position will be in accordance with the applicable collective bargaining agreement. Application Process External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112. Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688. All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. Online applicants are invited to electronically attach a resume to the application form to provide supplemental information but should not consider the resume a substitute for the application form itself. Applications must be complete by the closing date and time listed on the job announcement. Examples of Duties Performs staff support work responsible for promoting District ridership and communicating with BART customers. Assists in developing, preparing and executing advertising campaigns using a variety of media including print, radio, television and direct mail, including creative development, media planning and placement, ad production and use of pre and post evaluations to continually refine District advertising efforts. Administers advertising franchise contracts that bring revenue to the District; ensures that payments are accurate; reviews ads, evaluates new proposals; communicates with other departments regarding changes and manages overall relationships with contractors. Participates in identifying communication gaps; develops and coordinates campaigns to communicate messages related to courtesy, renovation projects, station access, ticket tips, new services and facilities, service quality, job recruitment and other areas. Assists in management of website content; development of website strategies and new enhancements; ensures that the website performance is acceptable; assists in development of new web-based applications. Develops content and graphics for BART newsletters; writes copy, edits, proofreads and manages print production. Participates in management of brochures, publications, and other collateral; ensures that brochures have a consistent look; writes copy, edits and proofreads and assists in supervision of graphics development and brochure production; develops printing specifications for brochures; obtains bids for brochure production and coordinates printing contracts. Produces and maintains the District’s graphic manual and style guide for all inhouse and passenger communications. Develops and updates District map and schedule display case signage; coordinates development and production of these items. Coordinates installation of art in stations; reviews proposals and presents recommendations to board for approval. Responds to marketing inquiries from business, government, and the general public; develops and implements joint marketing campaigns and proposals; coordinates joint marketing campaigns with existing District campaigns. Participates in special events for the District such as openings, groundbreaking and related events; coordinates all vendor contracts for outside services. Develops joint campaigns and cosponsorships with destination locations and recreational venues to maintain and increase District ridership in off-peak hours; maintains records of trade, values granted and received; manages relationship marketing programs. Produces and maintains the District’s graphic manual and style guide for all in house and passenger communications. Participates in the preparation and administration of the marketing program budget; submits budget recommendations; monitors expenditures. Prepares analytical and statistical reports on operations and activities. Confers with and provides professional assistance to members of district departments on marketing matters. Represents the District in meetings with representatives of governmental agencies, professional business and community organizations and the public. Minimum Qualifications Education : A Bachelor’s degree in marketing, journalism, public relations, communications, or a closely related field from an accredited college or university. Experience : Two (2) years of (full time equivalent) verifiable professional marketing program or related experience. Substitution : Additional professional experience as outlined above may be substituted for the education on a year for year basis. A college degree is preferred. Other Requirements : Must possess a valid California driver’s license and have a satisfactory driving record. Knowledge and Skills Knowledge of : Basic principles and practices of advertising, marketing, public relations, and public affairs. Basic principles of budgeting, purchasing, and accounting. Methods and techniques of effective written and verbal communication. Methods and techniques of graphic printing and production. Current office procedures, methods and equipment including computers and supporting word processing and spreadsheet operations. Principles and procedures of financial record keeping and reporting. Related Federal, State and local codes, laws and regulations. Principles and practices of advertising, marketing, public relations, and public affairs. Principles and practices of budgeting, purchasing, and accounting. Marketing and advertising concepts and principles. Principles and practices of marketing services program and project management. Current trends in marketing and advertising. Advanced methods and techniques of effective written and verbal communication. Skill in : Responding to requests and inquiries from the general public. Implementing and coordinating marketing programs and services. Writing a variety of public information communications. Establishing and maintaining effective working relationships with those contacted in the course of work. Communicating clearly and concisely, both orally and in writing. Operating office equipment including computers and supporting word processing and spreadsheet applications. Must be willing to travel locally and out of state. Developing, implementing and coordinating marketing programs and services. Evaluating and analyzing effectiveness of marketing programs and activities. Coordinating and overseeing contracted and consultant services. Working independently in the absence of supervision. Equal Employment Opportunity GroupBox1 The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov . Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs . The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification. Highlights Medical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) 2% @ 55 (Classic Members) 2% @ 62 (PEPRA Members) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-6 weeks based on time worked w/ the District) Holidays: 9 observed holidays and 4 floating holidays Life Insurance w/ ability to obtain additional coverage Accidental Death and Dismemberment (AD&D) Insurance Survivor Benefits through BART Short-Term Disability Insurance Long-Term Disability Insurance Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members. Closing Date/Time: 5/10/2024 11:59 PM Pacific
City of Vallejo
Vallejo, California, United States
Description THE POSITION This recruitment is being conducted to fill one full-time vacancy. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year. The Public Works Customer Service Representative will support the Public Works Engineering Division by answering calls, providing customer service to the public and City staff. The Customer Service Representative will be responsible for greeting traffic from the general public and triage public requests while City Hall is open to the public. When City Hall is closed to the public, the Customer Service Representative will be completing administrative and/or clerical tasks in the engineering division of the Public Works department. THE DEPARTMENT The Public Works Department provides essential services to the Vallejo community. It is a progressive, innovative, and collaborative department with a team of skilled professionals responsible for engineering, design, construction, and maintenance of the City's roads, traffic signals, trees, open spaces, and buildings. The department also manages real property lease agreements, stormwater compliance programs, transportation planning, recycling & solid waste contract services, the Vallejo Municipal Marina, the Mare Island Preserve, and the Mare Island Causeway Bridge. For more information about the specific Divisions, please click here . THE CITY OF VALLEJO The City of Vallejo is located in Solano County and has a population of approximately 121,000 residents. Vallejo is a rapidly changing, highly diverse community located midway between the cities of San Francisco and Sacramento. It is a friendly, active waterfront community that attracts innovative, hardworking people and takes great pride in its 148-year history and maritime heritage. Residents of Vallejo are situated to take advantage of the best of what the area has to offer. Golf, museums, performing arts, boutique shopping, brewpubs and a wide selection of restaurants are all available in Vallejo. Residents and visitors alike enjoy Vallejo's delightful historical downtown area, weekly downtown farmer's market, and beautifully restored Victorian homes and business facades. Vallejo is also home to Six Flags Discovery Kingdom, one of America's only combination wildlife, oceanarium and theme parks. CLASS CHARACTERISTICS This class is characterized by the responsibility for providing customer service and assistance to the public and City staff when assigned to the Commercial Services Section of the Finance Department or the Operations Section of the Public Works Department. This is the full working level and incumbents within this classification are expected to work with limited supervision within their respective assignment area. SUPERVISION RECEIVED AND EXERCISED Depending upon assignment receives general supervision from the Commercial Services or Public Works section manager. Essential Functions EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES - The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Important responsibilities and duties may include, but are not limited to, the following : Enter Daily Work Reports into the automated work order time and record keeping system. Write, distribute, and track work orders. Receive and respond to complaints and emergency calls, as well as requests for information. Dispatch Public Works workers using a two-way radio, telephone, and pager system. Monitor the street light recorder. Monitor communications on the two-way radio. Compile and prepare bills and a variety of reports for work completed by City Public Works employees. Receive, track, and authorize payment for garbage company transfer station tickets. Maintain a database for Public Works assets maintained by the City Maintenance Division. Provide individual software training and assistance to those employees using the automated work order system. Provide training to new staff. May be assigned the responsibility of database administrator for the automated work order system. Retrieve, sort, and distribute Underground Service Alert (USA) requests. Notify outside agencies and departments of work being performed by City staff as required. Set-up, retrieve and distribute preventative maintenance schedules. Monitor and process delinquent bill meter removals and new meter installations. Minimum Qualifications/Knowledge, Skills & Abilities Knowledge of: Basic customer relations techniques. Modern office practices, procedures and equipment including a computer. Equipment used by employees assigned to the Commercial Services Section or Public Works Operations Section. Terminology associated with the work performed within the assigned section, Operational practices of assigned section. Principles and procedures of record keeping. Mathematical principles. English usage, spelling, grammar, and punctuation. Ability to: Learn the operations, services, and activities of a customer service program. Learn, interpret, and explain utility policies and procedures. Respond tactfully and courteously with the public in answering customer inquiries and complaints. Operate a variety of office equipment including a typewriter, calculator, and computer terminal. Maintain a variety of records and files. Perform varied clerical work. Perform mathematical calculations quickly and accurately. Work in situations with hostile customers. Understand and carry out oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Prioritize work assignments and activities. EXPERIENCE AND TRAINING GUIDELINES Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience : Two years of customer service experience. Computerized record keeping and data base systems, bookkeeping and cash handling experience is desirable. Training : Completion of the twelfth grade and some training or coursework in accounting and record keeping. Additional Information The Recruitment & Selection Process 1. Applications are due by 5:00 P.M. on Friday, May 10, 2024. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted deadline in order to be considered. NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo HR staff are unable to assist with these issues. 2. Applications will be screened for overall qualifications the week of May 13, 2024. 3 . Applicants who meet the minimum qualifications will have their supplemental responses scored by subject matter experts the week of May 20, 2024. The most qualified applicants from the scoring of the supplemental questions will be invited to participate in an Oral Panel Interview. 4. Oral Panel Interviews are tentatively scheduled to take place the week of June 3, 2024. Oral Panel Interviews are weighted at 100% of the candidates' score. Candidates must achieve a minimum passing score of 70%. Those achieving 70% or higher will be placed on the Register of Eligibles (eligible list) and may be considered to fill positions for up to one year. The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions. REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department to request an accommodation. Please contact Sukari Dixon at (707) 648-4398 or send an email to: Sukari.Dixon@cityofvallejo.net no later than May 10, 2024, at 5:00 P.M. PRIOR TO HIRE The selected candidate will be required to: 1) Submit to reference checks 2) Submit to and successfully pass a pre-employment background check, including fingerprint check. 3) Provide proof of legal right to work in the United States. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Closing Date/Time: 5/10/2024 5:00 PM Pacific
Apr 26, 2024
Full Time
Description THE POSITION This recruitment is being conducted to fill one full-time vacancy. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year. The Public Works Customer Service Representative will support the Public Works Engineering Division by answering calls, providing customer service to the public and City staff. The Customer Service Representative will be responsible for greeting traffic from the general public and triage public requests while City Hall is open to the public. When City Hall is closed to the public, the Customer Service Representative will be completing administrative and/or clerical tasks in the engineering division of the Public Works department. THE DEPARTMENT The Public Works Department provides essential services to the Vallejo community. It is a progressive, innovative, and collaborative department with a team of skilled professionals responsible for engineering, design, construction, and maintenance of the City's roads, traffic signals, trees, open spaces, and buildings. The department also manages real property lease agreements, stormwater compliance programs, transportation planning, recycling & solid waste contract services, the Vallejo Municipal Marina, the Mare Island Preserve, and the Mare Island Causeway Bridge. For more information about the specific Divisions, please click here . THE CITY OF VALLEJO The City of Vallejo is located in Solano County and has a population of approximately 121,000 residents. Vallejo is a rapidly changing, highly diverse community located midway between the cities of San Francisco and Sacramento. It is a friendly, active waterfront community that attracts innovative, hardworking people and takes great pride in its 148-year history and maritime heritage. Residents of Vallejo are situated to take advantage of the best of what the area has to offer. Golf, museums, performing arts, boutique shopping, brewpubs and a wide selection of restaurants are all available in Vallejo. Residents and visitors alike enjoy Vallejo's delightful historical downtown area, weekly downtown farmer's market, and beautifully restored Victorian homes and business facades. Vallejo is also home to Six Flags Discovery Kingdom, one of America's only combination wildlife, oceanarium and theme parks. CLASS CHARACTERISTICS This class is characterized by the responsibility for providing customer service and assistance to the public and City staff when assigned to the Commercial Services Section of the Finance Department or the Operations Section of the Public Works Department. This is the full working level and incumbents within this classification are expected to work with limited supervision within their respective assignment area. SUPERVISION RECEIVED AND EXERCISED Depending upon assignment receives general supervision from the Commercial Services or Public Works section manager. Essential Functions EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES - The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Important responsibilities and duties may include, but are not limited to, the following : Enter Daily Work Reports into the automated work order time and record keeping system. Write, distribute, and track work orders. Receive and respond to complaints and emergency calls, as well as requests for information. Dispatch Public Works workers using a two-way radio, telephone, and pager system. Monitor the street light recorder. Monitor communications on the two-way radio. Compile and prepare bills and a variety of reports for work completed by City Public Works employees. Receive, track, and authorize payment for garbage company transfer station tickets. Maintain a database for Public Works assets maintained by the City Maintenance Division. Provide individual software training and assistance to those employees using the automated work order system. Provide training to new staff. May be assigned the responsibility of database administrator for the automated work order system. Retrieve, sort, and distribute Underground Service Alert (USA) requests. Notify outside agencies and departments of work being performed by City staff as required. Set-up, retrieve and distribute preventative maintenance schedules. Monitor and process delinquent bill meter removals and new meter installations. Minimum Qualifications/Knowledge, Skills & Abilities Knowledge of: Basic customer relations techniques. Modern office practices, procedures and equipment including a computer. Equipment used by employees assigned to the Commercial Services Section or Public Works Operations Section. Terminology associated with the work performed within the assigned section, Operational practices of assigned section. Principles and procedures of record keeping. Mathematical principles. English usage, spelling, grammar, and punctuation. Ability to: Learn the operations, services, and activities of a customer service program. Learn, interpret, and explain utility policies and procedures. Respond tactfully and courteously with the public in answering customer inquiries and complaints. Operate a variety of office equipment including a typewriter, calculator, and computer terminal. Maintain a variety of records and files. Perform varied clerical work. Perform mathematical calculations quickly and accurately. Work in situations with hostile customers. Understand and carry out oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Prioritize work assignments and activities. EXPERIENCE AND TRAINING GUIDELINES Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience : Two years of customer service experience. Computerized record keeping and data base systems, bookkeeping and cash handling experience is desirable. Training : Completion of the twelfth grade and some training or coursework in accounting and record keeping. Additional Information The Recruitment & Selection Process 1. Applications are due by 5:00 P.M. on Friday, May 10, 2024. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted deadline in order to be considered. NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo HR staff are unable to assist with these issues. 2. Applications will be screened for overall qualifications the week of May 13, 2024. 3 . Applicants who meet the minimum qualifications will have their supplemental responses scored by subject matter experts the week of May 20, 2024. The most qualified applicants from the scoring of the supplemental questions will be invited to participate in an Oral Panel Interview. 4. Oral Panel Interviews are tentatively scheduled to take place the week of June 3, 2024. Oral Panel Interviews are weighted at 100% of the candidates' score. Candidates must achieve a minimum passing score of 70%. Those achieving 70% or higher will be placed on the Register of Eligibles (eligible list) and may be considered to fill positions for up to one year. The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions. REASONABLE ACCOMMODATIONS The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department to request an accommodation. Please contact Sukari Dixon at (707) 648-4398 or send an email to: Sukari.Dixon@cityofvallejo.net no later than May 10, 2024, at 5:00 P.M. PRIOR TO HIRE The selected candidate will be required to: 1) Submit to reference checks 2) Submit to and successfully pass a pre-employment background check, including fingerprint check. 3) Provide proof of legal right to work in the United States. Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency. Equal Opportunity Employer (EOE ) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Closing Date/Time: 5/10/2024 5:00 PM Pacific
CITY OF PLACENTIA, CA
Placentia, California, United States
Description THE CITY OF PLACENTIA IS NOW RECRUITING FOR THE POSITION OF ENVIRONMENTAL SERVICES COORDINATOR $63,213.60 - $78,014.08/Annually + EXCELLENT BENEFITS (4/10 Work Schedule; Monday - Thursday from 6:30 am - 4:30 pm) VIEW RECRUITMENT BROCHURE & BENEFITS INFORMATION JOIN OUR DYNAMIC PUBLIC WORKS TEAM! Are you passionate about making a positive impact on the environment and community? We are seeking a motivated and dedicated individual to join our Public Works Team in a key role focused on planning, organizing, and implementing the City's environmental services programs including the City’s upcoming SB 1383 Organic Waste Recycling Program. As a vital member of our team, you will contribute to the success of solid waste and recycling initiatives while providing crucial support to the Public Works Department. THE POSITION: Under general supervision, you will play a pivotal role in public outreach programs, ensuring regulatory compliance, and overseeing day-to-day management and implementation of specific projects including the City’s Solid Waste and Recycling Franchise Agreement. Collaboration is key as you coordinate with external agencies and organizations, facilitating seamless communication and teamwork. Your responsibilities will also encompass data management and reporting, showcasing your analytical skills and attention to detail. If you thrive in a dynamic work environment, are passionate about environmental sustainability, and possess the drive to make a difference, we encourage you to apply! This role offers a unique opportunity to administer grant-funded projects, contribute to the betterment of our community, and take on diverse responsibilities that will keep you engaged and challenged. Join us in shaping a greener, more sustainable future for our city. GENERAL PURPOSE: Under general supervision, plans, organizes and implements the City's environmental services programs including solid waste and recycling programs. Supports the Public Administration Divisions by providing support for public outreach programs, regulatory compliance, day-to-day management and implementation of specific projects, coordination with outside agencies and organizations, and data management and reporting; administer grant-funded projects; and performs other related duties as assigned. THE ORGANIZATION At the City of Placentia, we strive to make a difference by continually developing our progressive and innovative workforce. Our team works together to foster an environment that promotes diversity, creativity, and respect for everyone’s opinions to ensure a better result for the community we serve. The City believes in a philosophy of continuous improvement and seeks to provide employees with a number of professional development opportunities, including citywide leadership academies, Departmental Retreats, professional coaching, and more. If you are interested in a public sector career with an established agency dedicated to improving the way its employees work, develop, and thrive, this position would be an excellent opportunity for you . Don't Wait; Apply Today! Examples of Duties The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Supports and coordinates the assessment of the viability, development, and execution of environmental management initiatives related to sustainability, waste reduction, energy efficiency, renewable energy, and stormwater quality within the Public Works Department. Ensures adherence to City, State, and Federal guidelines concerning the City's waste management, recycling, and organics recycling initiatives. Offers support in implementing, coordinating, and overseeing waste management endeavors, such as residential and commercial recycling, and other waste diversion activities. Assists in supervising the day-to-day tasks linked to the administration of the City's waste management franchise agreement, encompassing data analysis, addressing service-related concerns and grievances from residents and businesses, and facilitating meetings. Conducts waste assessments and ensures conformity with national, state, and local statutes governing the City’s environmental initiatives. Issues Notices of Violation and correspondence to residents, property proprietors, tenants, and businesses regarding potential non-compliance with existing waste management regulations, including recycling; conducts follow-up inspections and investigations. Designs, executes, and delivers educational presentations on environmental matters; organizes special events, recycling and efficiency programs, and creates educational materials for schools, the general public, and municipal employees. Engages with business representatives, residents, and visitors on environmental topics, including waste management, recycling, and organics recycling programs for community education and outreach purposes. Investigates, researches, compiles reports, and addresses complaints; responds to inquiries regarding environmental management programs, energy efficiency initiatives, or water efficiency programs. Trains and advises City staff on the enforcement of waste management ordinances and regulations; reviews, endorses, and stays up-to-date on legislative advancements, state laws, local statutes, trends, practices, and procedures concerning the City's environmental programs. Manages the City’s Fats, Oils, and Grease (FOG) program in accordance with the City ordinance and State Water Quality Board mandates; conducts inspections and submits reports to the Orange County Health Agency and relevant authorities, as necessary. Formulates grant proposals, manages budgets, and prepares performance assessments as mandated. Tracks and retains various data, records, and generates periodic reports, maintains work logs and documentation. Performs other relevant duties as delegated. Typical Qualifications EXPERIENCE & EDUCATION: A combination of experience and education that would likely provide the required knowledge and abilities may be qualifying. A typical way to obtain the knowledge and abilities would be: EDUCATION: Graduation from a four-year accredited college or university with a bachelor's degree in environmental studies, environmental science, environmental sustainability, environmental policy, public administration, or a related field of study is rewuired. EXPERIENCE: A minimum of two (2) years of progressively professional full-time experience in the research, analysis, planning, and/or implementation of environmental compliance and/or management programs. Previous experience managing and coordinating environmental sustainability, compliance, and/or management programs for a public agency is desired, but not requried. CERTIFICATIONS & SPECIAL REQUIREMENTS A valid Class C California driver’s License and acceptable driving record is required. Must be able to work extended hours to attend meetings, conduct inspections, make presentations, and evaluate environmental compliance standards. Possession of a 'POST P.C. 832 Arrest and Firearms' certification is desired, but not required; otherwise, t he ability to obtain a obtain 'POST P.C. 832 Arrest and Firearms' certification within one (1) year of employment. KNOWLEDGE OF Basic laws, practices, and procedures regarding the implementation and administration of environmental quality management programs; State and Federal laws and regulations pertaining to solid waste management; presentation and public speaking techniques; methods and techniques of administering environmental contracts for services, especially waste and recycling collection; public relations and conflict resolution methods and techniques; grant writing techniques; record keeping practices; business letter writing and basic report preparation techniques; modern office procedures, methods, and equipment. ABILITY TO Organize inspections, set priorities, and exercise sound independent judgment; interpret, apply, explain and reach sound decisions and achieve compliance with laws, regulations, policies and procedures; train City employees in best management practices related to environmental sustainability; organize and maintain specialized and sensitive records; apply for and administer grants; compose routine correspondence from brief instructions; operate a computer using word processing, PowerPoint and spreadsheet software; communicate clearly and effectively orally and in writing; prepare environmental management and incident reports and related correspondence; use tact and discretion in working with City officials, regulators, business representatives, legal representatives, and the public; establish and maintain effective working relationships with management, staff, regulatory officials, business representatives, residents, and others encountered in the course of work. Supplemental Information PHYSICAL & MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The position works in both field and office settings. The employee is required to frequently sit and occasionally walk and stand to access work areas and files; stoop, kneel, or crouch to inspect drainage areas; lift and carry records and documents, typically weighing less than 20 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. MENTAL DEMANDS While performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information and documents; interpret policies and procedures; use math and mathematical reasoning; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with City staff, management, regulatory officials, business representatives, and the general public; occasionally required to deal with property owners, business representatives and residents in conflict situations. WORK ENVIRONMENT The employee typically works in both field and office conditions. The employee while working outdoors may be and is exposed to variable weather conditions as well as heat, moisture, and traffic. Frequent driving is required for inspection purposes with residents, business representatives, and property owners, and to attend meetings at various City and government facilities. RECRUITMENT PROCESS Applicants must file a concise and complete City application regarding their qualifications for the position online through the Human Resources Department webpage at https://www.governmentjobs.com/careers/Placentia as soon as possible. Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. All applications will be reviewed and only those candidates determined to be most qualified on the basis of education, training, and experience, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to oral interviews and/or written exams and oral presentations. Successful candidates will be placed on the employment-eligible list from which hires may be made. The list is valid for up to one year, or until an insufficient number of candidates remain unless exhausted sooner. EQUAL OPPORTUNITY EMPLOYER The City of Placentia is an Equal Opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, veteran status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at (714) 993-8141 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request. The City of Placentia's Drug-Free Workplace Policy requires that all applicants undergo substance abuse testing prior to employment. The City of Placentia will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City is concerned regarding a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/ . In accordance with California Government Code Section 3100, City of Placentia employees, in the event of a disaster, are considered disaster service workers and may be asked to protect the health, safety, lives, and property of the people of the State. Schedule- The City operates on a "4/10" work schedule. Retirement - The City of Placentia participates in the California Public Employees’ Retirement System (CalPERS) and does not participate in Social Security. 2% @ 60 defined retirement plan (Classic Members) - Applies to employees who, prior to January 1, 2013, were active members of CalPERS or another public employee retirement system through which reciprocity may be established. Employee membership contribution is 7%. 2% @ 62 defined retirement plan (New Members/PEPRA) - Applies to new employees hired on or after January 1, 2013, who are not members of CalPERS or are not members of another public employee retirement system with which reciprocity may be established. Employee membership contribution is 6.75%. Bilingual Pay- An additional pay of $175 per month Health Insurance - Up to $1,877 per month for family coverage to purchase health insurance through the CalPERS Health Benefits program. Medical opt out also available. Dental & Vision Insurance - Fully paid plan for dental and vision insurance. Life Insurance - Fully paid life insurance policy equal to employee's annual salary. Additional life insurance available for purchase. Disability Insurance - Fully paid premiums for short-term and long-term disability insurance. Flexible Spending Account - Employees may voluntarily contribute to a Section 125 Flexible Spending Account. Deferred Compensation - Employees may voluntarily contribute to a deferred compensation plan. Holidays - 13 paid holidays per year. Paid Time Off (Vacation) - Accrual rate of80 hours per year. 80 hours per year; 120 hours after 3 years of service. Alternative Health & Wellness (Sick Leave) - 96 hours per year; this program includes an incentive of up to $1,250 per fiscal year. Holiday Closure - City Hall and most City Services observe a Holiday Closure annually for two weeks at the end of December/beginning of January, including Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day (paid time off varies per year, assignment and Bargaining Unit); City to provide up to sixty-two (62) hours of leave during the 2023-2024 holiday closure. Closing Date/Time: 5/12/2024 11:59 PM Pacific
Apr 16, 2024
Full Time
Description THE CITY OF PLACENTIA IS NOW RECRUITING FOR THE POSITION OF ENVIRONMENTAL SERVICES COORDINATOR $63,213.60 - $78,014.08/Annually + EXCELLENT BENEFITS (4/10 Work Schedule; Monday - Thursday from 6:30 am - 4:30 pm) VIEW RECRUITMENT BROCHURE & BENEFITS INFORMATION JOIN OUR DYNAMIC PUBLIC WORKS TEAM! Are you passionate about making a positive impact on the environment and community? We are seeking a motivated and dedicated individual to join our Public Works Team in a key role focused on planning, organizing, and implementing the City's environmental services programs including the City’s upcoming SB 1383 Organic Waste Recycling Program. As a vital member of our team, you will contribute to the success of solid waste and recycling initiatives while providing crucial support to the Public Works Department. THE POSITION: Under general supervision, you will play a pivotal role in public outreach programs, ensuring regulatory compliance, and overseeing day-to-day management and implementation of specific projects including the City’s Solid Waste and Recycling Franchise Agreement. Collaboration is key as you coordinate with external agencies and organizations, facilitating seamless communication and teamwork. Your responsibilities will also encompass data management and reporting, showcasing your analytical skills and attention to detail. If you thrive in a dynamic work environment, are passionate about environmental sustainability, and possess the drive to make a difference, we encourage you to apply! This role offers a unique opportunity to administer grant-funded projects, contribute to the betterment of our community, and take on diverse responsibilities that will keep you engaged and challenged. Join us in shaping a greener, more sustainable future for our city. GENERAL PURPOSE: Under general supervision, plans, organizes and implements the City's environmental services programs including solid waste and recycling programs. Supports the Public Administration Divisions by providing support for public outreach programs, regulatory compliance, day-to-day management and implementation of specific projects, coordination with outside agencies and organizations, and data management and reporting; administer grant-funded projects; and performs other related duties as assigned. THE ORGANIZATION At the City of Placentia, we strive to make a difference by continually developing our progressive and innovative workforce. Our team works together to foster an environment that promotes diversity, creativity, and respect for everyone’s opinions to ensure a better result for the community we serve. The City believes in a philosophy of continuous improvement and seeks to provide employees with a number of professional development opportunities, including citywide leadership academies, Departmental Retreats, professional coaching, and more. If you are interested in a public sector career with an established agency dedicated to improving the way its employees work, develop, and thrive, this position would be an excellent opportunity for you . Don't Wait; Apply Today! Examples of Duties The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Supports and coordinates the assessment of the viability, development, and execution of environmental management initiatives related to sustainability, waste reduction, energy efficiency, renewable energy, and stormwater quality within the Public Works Department. Ensures adherence to City, State, and Federal guidelines concerning the City's waste management, recycling, and organics recycling initiatives. Offers support in implementing, coordinating, and overseeing waste management endeavors, such as residential and commercial recycling, and other waste diversion activities. Assists in supervising the day-to-day tasks linked to the administration of the City's waste management franchise agreement, encompassing data analysis, addressing service-related concerns and grievances from residents and businesses, and facilitating meetings. Conducts waste assessments and ensures conformity with national, state, and local statutes governing the City’s environmental initiatives. Issues Notices of Violation and correspondence to residents, property proprietors, tenants, and businesses regarding potential non-compliance with existing waste management regulations, including recycling; conducts follow-up inspections and investigations. Designs, executes, and delivers educational presentations on environmental matters; organizes special events, recycling and efficiency programs, and creates educational materials for schools, the general public, and municipal employees. Engages with business representatives, residents, and visitors on environmental topics, including waste management, recycling, and organics recycling programs for community education and outreach purposes. Investigates, researches, compiles reports, and addresses complaints; responds to inquiries regarding environmental management programs, energy efficiency initiatives, or water efficiency programs. Trains and advises City staff on the enforcement of waste management ordinances and regulations; reviews, endorses, and stays up-to-date on legislative advancements, state laws, local statutes, trends, practices, and procedures concerning the City's environmental programs. Manages the City’s Fats, Oils, and Grease (FOG) program in accordance with the City ordinance and State Water Quality Board mandates; conducts inspections and submits reports to the Orange County Health Agency and relevant authorities, as necessary. Formulates grant proposals, manages budgets, and prepares performance assessments as mandated. Tracks and retains various data, records, and generates periodic reports, maintains work logs and documentation. Performs other relevant duties as delegated. Typical Qualifications EXPERIENCE & EDUCATION: A combination of experience and education that would likely provide the required knowledge and abilities may be qualifying. A typical way to obtain the knowledge and abilities would be: EDUCATION: Graduation from a four-year accredited college or university with a bachelor's degree in environmental studies, environmental science, environmental sustainability, environmental policy, public administration, or a related field of study is rewuired. EXPERIENCE: A minimum of two (2) years of progressively professional full-time experience in the research, analysis, planning, and/or implementation of environmental compliance and/or management programs. Previous experience managing and coordinating environmental sustainability, compliance, and/or management programs for a public agency is desired, but not requried. CERTIFICATIONS & SPECIAL REQUIREMENTS A valid Class C California driver’s License and acceptable driving record is required. Must be able to work extended hours to attend meetings, conduct inspections, make presentations, and evaluate environmental compliance standards. Possession of a 'POST P.C. 832 Arrest and Firearms' certification is desired, but not required; otherwise, t he ability to obtain a obtain 'POST P.C. 832 Arrest and Firearms' certification within one (1) year of employment. KNOWLEDGE OF Basic laws, practices, and procedures regarding the implementation and administration of environmental quality management programs; State and Federal laws and regulations pertaining to solid waste management; presentation and public speaking techniques; methods and techniques of administering environmental contracts for services, especially waste and recycling collection; public relations and conflict resolution methods and techniques; grant writing techniques; record keeping practices; business letter writing and basic report preparation techniques; modern office procedures, methods, and equipment. ABILITY TO Organize inspections, set priorities, and exercise sound independent judgment; interpret, apply, explain and reach sound decisions and achieve compliance with laws, regulations, policies and procedures; train City employees in best management practices related to environmental sustainability; organize and maintain specialized and sensitive records; apply for and administer grants; compose routine correspondence from brief instructions; operate a computer using word processing, PowerPoint and spreadsheet software; communicate clearly and effectively orally and in writing; prepare environmental management and incident reports and related correspondence; use tact and discretion in working with City officials, regulators, business representatives, legal representatives, and the public; establish and maintain effective working relationships with management, staff, regulatory officials, business representatives, residents, and others encountered in the course of work. Supplemental Information PHYSICAL & MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. The position works in both field and office settings. The employee is required to frequently sit and occasionally walk and stand to access work areas and files; stoop, kneel, or crouch to inspect drainage areas; lift and carry records and documents, typically weighing less than 20 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. MENTAL DEMANDS While performing the duties of this class, the employee must be able to use written and oral communication skills; read and interpret data, information and documents; interpret policies and procedures; use math and mathematical reasoning; learn and apply new information or new skills; work under deadlines with constant interruptions; and interact with City staff, management, regulatory officials, business representatives, and the general public; occasionally required to deal with property owners, business representatives and residents in conflict situations. WORK ENVIRONMENT The employee typically works in both field and office conditions. The employee while working outdoors may be and is exposed to variable weather conditions as well as heat, moisture, and traffic. Frequent driving is required for inspection purposes with residents, business representatives, and property owners, and to attend meetings at various City and government facilities. RECRUITMENT PROCESS Applicants must file a concise and complete City application regarding their qualifications for the position online through the Human Resources Department webpage at https://www.governmentjobs.com/careers/Placentia as soon as possible. Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. All applications will be reviewed and only those candidates determined to be most qualified on the basis of education, training, and experience, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to oral interviews and/or written exams and oral presentations. Successful candidates will be placed on the employment-eligible list from which hires may be made. The list is valid for up to one year, or until an insufficient number of candidates remain unless exhausted sooner. EQUAL OPPORTUNITY EMPLOYER The City of Placentia is an Equal Opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, veteran status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at (714) 993-8141 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request. The City of Placentia's Drug-Free Workplace Policy requires that all applicants undergo substance abuse testing prior to employment. The City of Placentia will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City is concerned regarding a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/ . In accordance with California Government Code Section 3100, City of Placentia employees, in the event of a disaster, are considered disaster service workers and may be asked to protect the health, safety, lives, and property of the people of the State. Schedule- The City operates on a "4/10" work schedule. Retirement - The City of Placentia participates in the California Public Employees’ Retirement System (CalPERS) and does not participate in Social Security. 2% @ 60 defined retirement plan (Classic Members) - Applies to employees who, prior to January 1, 2013, were active members of CalPERS or another public employee retirement system through which reciprocity may be established. Employee membership contribution is 7%. 2% @ 62 defined retirement plan (New Members/PEPRA) - Applies to new employees hired on or after January 1, 2013, who are not members of CalPERS or are not members of another public employee retirement system with which reciprocity may be established. Employee membership contribution is 6.75%. Bilingual Pay- An additional pay of $175 per month Health Insurance - Up to $1,877 per month for family coverage to purchase health insurance through the CalPERS Health Benefits program. Medical opt out also available. Dental & Vision Insurance - Fully paid plan for dental and vision insurance. Life Insurance - Fully paid life insurance policy equal to employee's annual salary. Additional life insurance available for purchase. Disability Insurance - Fully paid premiums for short-term and long-term disability insurance. Flexible Spending Account - Employees may voluntarily contribute to a Section 125 Flexible Spending Account. Deferred Compensation - Employees may voluntarily contribute to a deferred compensation plan. Holidays - 13 paid holidays per year. Paid Time Off (Vacation) - Accrual rate of80 hours per year. 80 hours per year; 120 hours after 3 years of service. Alternative Health & Wellness (Sick Leave) - 96 hours per year; this program includes an incentive of up to $1,250 per fiscal year. Holiday Closure - City Hall and most City Services observe a Holiday Closure annually for two weeks at the end of December/beginning of January, including Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day (paid time off varies per year, assignment and Bargaining Unit); City to provide up to sixty-two (62) hours of leave during the 2023-2024 holiday closure. Closing Date/Time: 5/12/2024 11:59 PM Pacific
STATE BAR OF CALIFORNIA
Los Angeles, CA, United States
Job Description Office of Public Trust Liaison Annual Salary Range: $69,867 - $93,160 FLSA Non-Exempt / Union Represented This position requires only one day in office per month. About the Office The Office of the Public Trust Liaison helps educate members of the public about how the State Bar can help them within the areas of our public protection mission. With an initial focus on attorney discipline and admissions issues, the Public Trust Liaison receives inquiries, responds to questions and concerns brought by members of the public that remain unresolved through other channels, and investigates to ensure proper procedures are followed. The Public Trust Liaison focuses on being proactive, independent, impartial, and confidential. The Ideal Candidate The Office of Public Trust Liaison seeks a Public Trust Representative II (PTR II) with excellent customer service skills. The PTR II will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR II will also address questions, concerns, or suggestions about improving the discipline or admission systems. The PRT II is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions. Because many of the inquiries that the Office of Public Trust Liaison receives are of legal concern, the PTR II will need to understand what constitutes legal advice and refrain from providing it. Definition Under general supervision, a Public Trust Representative II receives and responds to inquiries and complaints from the public, State Bar members, and representatives of outside agencies concerning State Bar programs, services, membership, hotlines, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact. Distinguishing Characteristics This is a journey-level classification, responsible for independently providing information and assistance to the public, State Bar members, and representatives of outside agencies. The Public Trust Representative II classification is distinguished from the Public Trust Representative I classification by the incumbent's ability to independently receive and accurately respond to a broad range of inquiries and determine the best avenue for solution of various problems. Examples Of Essential Duties Duties may include, but are not limited to the following: • Receives a large volume of inquiries and complaints by telephone, email, in-person, and other forms of contact; concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. • Listens to the inquiry or complaint and determines the best avenue for solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. • In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided which may include the complaint process, how to submit a complaint, complaint status, application status, and other information. • Mails or emails necessary forms or assists customer with locating forms on-line. • Assists individuals who have disabilities, are unable to read or write, or are Spanish speakers in completing necessary forms or submitting written information. • Research inquiries utilizing the State Bar's case management system or other sources of information. • Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution and information necessary for forwarding an inquiry or complaint for further investigation and action. • Assists in the preparation of statistical and other reports as required. • Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. • Prepares letters or other routine correspondence to the public, attorneys, or other staff. • May perform several other similar or related duties which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge Of: • Principles of effective customer service and telephone interviewing. • Basic techniques of electronic and hard copy record and file organization. • Modern office practices and procedures, including the use of standard computer software such as Microsoft Office and case management system applications. • Problem identification and evaluation principles. • The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. • Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. • Laws, regulations, and codes governing access to and use of confidential information. • Principles of effective time management. • Electronic information and database record keeping systems. • State Bar operations and services, and applicable rules and regulations associated with area of assignment. Ability To: • Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. • Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. • Demonstrate effective writing and verbal presentation skills. • Communicate clearly and effectively by telephone and in person with individuals from various socioeconomic backgrounds and cultures, in a non-judgmental manner. • Obtain and present material in person, by telephone, electronically, and in writing. • Always provide excellent customer service. • Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. • Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. • Enter and retrieve information from/into a database or case management system and maintain accurate records. • Work independently and in a collaborative team environment. • Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar departments; as well as services provided by other agencies to which customers may be referred. • Understand what constitutes legal advice and refrain from providing legal advice. • Maintain the confidentiality of information. Minimum Qualifications: Education: • Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: • Minimum one (1) year experience as a Public Service Representative I for the State Bar or two (2) years' experience receiving and responding to a broad range of inquiries and complaints from the public, requiring knowledge and explanation of a variety of policies, programs, and processes. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements: • None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
Mar 08, 2024
Full Time
Job Description Office of Public Trust Liaison Annual Salary Range: $69,867 - $93,160 FLSA Non-Exempt / Union Represented This position requires only one day in office per month. About the Office The Office of the Public Trust Liaison helps educate members of the public about how the State Bar can help them within the areas of our public protection mission. With an initial focus on attorney discipline and admissions issues, the Public Trust Liaison receives inquiries, responds to questions and concerns brought by members of the public that remain unresolved through other channels, and investigates to ensure proper procedures are followed. The Public Trust Liaison focuses on being proactive, independent, impartial, and confidential. The Ideal Candidate The Office of Public Trust Liaison seeks a Public Trust Representative II (PTR II) with excellent customer service skills. The PTR II will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR II will also address questions, concerns, or suggestions about improving the discipline or admission systems. The PRT II is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions. Because many of the inquiries that the Office of Public Trust Liaison receives are of legal concern, the PTR II will need to understand what constitutes legal advice and refrain from providing it. Definition Under general supervision, a Public Trust Representative II receives and responds to inquiries and complaints from the public, State Bar members, and representatives of outside agencies concerning State Bar programs, services, membership, hotlines, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact. Distinguishing Characteristics This is a journey-level classification, responsible for independently providing information and assistance to the public, State Bar members, and representatives of outside agencies. The Public Trust Representative II classification is distinguished from the Public Trust Representative I classification by the incumbent's ability to independently receive and accurately respond to a broad range of inquiries and determine the best avenue for solution of various problems. Examples Of Essential Duties Duties may include, but are not limited to the following: • Receives a large volume of inquiries and complaints by telephone, email, in-person, and other forms of contact; concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. • Listens to the inquiry or complaint and determines the best avenue for solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. • In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided which may include the complaint process, how to submit a complaint, complaint status, application status, and other information. • Mails or emails necessary forms or assists customer with locating forms on-line. • Assists individuals who have disabilities, are unable to read or write, or are Spanish speakers in completing necessary forms or submitting written information. • Research inquiries utilizing the State Bar's case management system or other sources of information. • Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution and information necessary for forwarding an inquiry or complaint for further investigation and action. • Assists in the preparation of statistical and other reports as required. • Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. • Prepares letters or other routine correspondence to the public, attorneys, or other staff. • May perform several other similar or related duties which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge Of: • Principles of effective customer service and telephone interviewing. • Basic techniques of electronic and hard copy record and file organization. • Modern office practices and procedures, including the use of standard computer software such as Microsoft Office and case management system applications. • Problem identification and evaluation principles. • The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. • Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. • Laws, regulations, and codes governing access to and use of confidential information. • Principles of effective time management. • Electronic information and database record keeping systems. • State Bar operations and services, and applicable rules and regulations associated with area of assignment. Ability To: • Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. • Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. • Demonstrate effective writing and verbal presentation skills. • Communicate clearly and effectively by telephone and in person with individuals from various socioeconomic backgrounds and cultures, in a non-judgmental manner. • Obtain and present material in person, by telephone, electronically, and in writing. • Always provide excellent customer service. • Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. • Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. • Enter and retrieve information from/into a database or case management system and maintain accurate records. • Work independently and in a collaborative team environment. • Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar departments; as well as services provided by other agencies to which customers may be referred. • Understand what constitutes legal advice and refrain from providing legal advice. • Maintain the confidentiality of information. Minimum Qualifications: Education: • Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: • Minimum one (1) year experience as a Public Service Representative I for the State Bar or two (2) years' experience receiving and responding to a broad range of inquiries and complaints from the public, requiring knowledge and explanation of a variety of policies, programs, and processes. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements: • None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
STATE BAR OF CALIFORNIA
Los Angeles, CA, United States
Job Description Office of Public Trust Liaison Annual Salary Range: $69,867 - $93,160 FLSA Non-Exempt / Union Represented This position requires only one day in office per month. About the Office The Office of the Public Trust Liaison helps educate members of the public about how the State Bar can help them within the areas of our public protection mission. With an initial focus on attorney discipline and admissions issues, the Public Trust Liaison receives inquiries, responds to questions and concerns brought by members of the public that remain unresolved through other channels, and investigates to ensure proper procedures are followed. The Public Trust Liaison focuses on being proactive, independent, impartial, and confidential. The Ideal Candidate The Office of Public Trust Liaison seeks a Public Trust Representative II (PTR II) with excellent customer service skills. The PTR II will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR II will also address questions, concerns, or suggestions about improving the discipline or admission systems. The PRT II is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions. Because many of the inquiries that the Office of Public Trust Liaison receives are of legal concern, the PTR II will need to understand what constitutes legal advice and refrain from providing it. Definition Under general supervision, a Public Trust Representative II receives and responds to inquiries and complaints from the public, State Bar members, and representatives of outside agencies concerning State Bar programs, services, membership, hotlines, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact. Distinguishing Characteristics This is a journey-level classification, responsible for independently providing information and assistance to the public, State Bar members, and representatives of outside agencies. The Public Trust Representative II classification is distinguished from the Public Trust Representative I classification by the incumbent's ability to independently receive and accurately respond to a broad range of inquiries and determine the best avenue for solution of various problems. Examples Of Essential Duties Duties may include, but are not limited to the following: • Receives a large volume of inquiries and complaints by telephone, email, in-person, and other forms of contact; concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. • Listens to the inquiry or complaint and determines the best avenue for solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. • In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided which may include the complaint process, how to submit a complaint, complaint status, application status, and other information. • Mails or emails necessary forms or assists customer with locating forms on-line. • Assists individuals who have disabilities, are unable to read or write, or are Spanish speakers in completing necessary forms or submitting written information. • Research inquiries utilizing the State Bar's case management system or other sources of information. • Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution and information necessary for forwarding an inquiry or complaint for further investigation and action. • Assists in the preparation of statistical and other reports as required. • Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. • Prepares letters or other routine correspondence to the public, attorneys, or other staff. • May perform several other similar or related duties which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge Of: • Principles of effective customer service and telephone interviewing. • Basic techniques of electronic and hard copy record and file organization. • Modern office practices and procedures, including the use of standard computer software such as Microsoft Office and case management system applications. • Problem identification and evaluation principles. • The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. • Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. • Laws, regulations, and codes governing access to and use of confidential information. • Principles of effective time management. • Electronic information and database record keeping systems. • State Bar operations and services, and applicable rules and regulations associated with area of assignment. Ability To: • Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. • Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. • Demonstrate effective writing and verbal presentation skills. • Communicate clearly and effectively by telephone and in person with individuals from various socioeconomic backgrounds and cultures, in a non-judgmental manner. • Obtain and present material in person, by telephone, electronically, and in writing. • Always provide excellent customer service. • Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. • Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. • Enter and retrieve information from/into a database or case management system and maintain accurate records. • Work independently and in a collaborative team environment. • Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar departments; as well as services provided by other agencies to which customers may be referred. • Understand what constitutes legal advice and refrain from providing legal advice. • Maintain the confidentiality of information. Minimum Qualifications: Education: • Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: • Minimum one (1) year experience as a Public Service Representative I for the State Bar or two (2) years' experience receiving and responding to a broad range of inquiries and complaints from the public, requiring knowledge and explanation of a variety of policies, programs, and processes. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements: • None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.
Mar 08, 2024
Full Time
Job Description Office of Public Trust Liaison Annual Salary Range: $69,867 - $93,160 FLSA Non-Exempt / Union Represented This position requires only one day in office per month. About the Office The Office of the Public Trust Liaison helps educate members of the public about how the State Bar can help them within the areas of our public protection mission. With an initial focus on attorney discipline and admissions issues, the Public Trust Liaison receives inquiries, responds to questions and concerns brought by members of the public that remain unresolved through other channels, and investigates to ensure proper procedures are followed. The Public Trust Liaison focuses on being proactive, independent, impartial, and confidential. The Ideal Candidate The Office of Public Trust Liaison seeks a Public Trust Representative II (PTR II) with excellent customer service skills. The PTR II will respond to inquiries about State Bar programs and functions and, when applicable, refer the caller to the correct resource or partnering office for resolution. The PTR II will also address questions, concerns, or suggestions about improving the discipline or admission systems. The PRT II is expected to resolve each inquiry promptly by clarifying issues, researching answers, and implementing solutions. Because many of the inquiries that the Office of Public Trust Liaison receives are of legal concern, the PTR II will need to understand what constitutes legal advice and refrain from providing it. Definition Under general supervision, a Public Trust Representative II receives and responds to inquiries and complaints from the public, State Bar members, and representatives of outside agencies concerning State Bar programs, services, membership, hotlines, and processes, such as the attorney discipline process, the admissions process, through phone, in-person, email, and other forms of contact. Distinguishing Characteristics This is a journey-level classification, responsible for independently providing information and assistance to the public, State Bar members, and representatives of outside agencies. The Public Trust Representative II classification is distinguished from the Public Trust Representative I classification by the incumbent's ability to independently receive and accurately respond to a broad range of inquiries and determine the best avenue for solution of various problems. Examples Of Essential Duties Duties may include, but are not limited to the following: • Receives a large volume of inquiries and complaints by telephone, email, in-person, and other forms of contact; concerning services provided by the State Bar, possible attorney misconduct, State Bar records, and/or State Bar programs, membership, and hotlines. • Listens to the inquiry or complaint and determines the best avenue for solution of the problem, including whether the customer should be directed to a different department or agency; directs him/her to the appropriate website, publication, phone number, or other sources of information. • In a professional and courteous manner, provides accurate information to individuals regarding the functions of the State Bar and services provided which may include the complaint process, how to submit a complaint, complaint status, application status, and other information. • Mails or emails necessary forms or assists customer with locating forms on-line. • Assists individuals who have disabilities, are unable to read or write, or are Spanish speakers in completing necessary forms or submitting written information. • Research inquiries utilizing the State Bar's case management system or other sources of information. • Enters and updates information in the computer system concerning inquiries and complaints, including entering initial information, records of verbal and written communications concerning an inquiry or complaint, actions taken for resolution and information necessary for forwarding an inquiry or complaint for further investigation and action. • Assists in the preparation of statistical and other reports as required. • Follows up with individuals to request further information and documentation regarding an inquiry or complaint and/or ensure the inquiry has been addressed. • Prepares letters or other routine correspondence to the public, attorneys, or other staff. • May perform several other similar or related duties which are consistent with the general level of the job and the responsibilities described. Employment Standards Knowledge Of: • Principles of effective customer service and telephone interviewing. • Basic techniques of electronic and hard copy record and file organization. • Modern office practices and procedures, including the use of standard computer software such as Microsoft Office and case management system applications. • Problem identification and evaluation principles. • The basic rules of vocabulary, grammar, spelling, and punctuation as specified in Webster's New Collegiate Dictionary. • Business math for completing non-technical calculations such as addition, subtraction, multiplication, and division. • Laws, regulations, and codes governing access to and use of confidential information. • Principles of effective time management. • Electronic information and database record keeping systems. • State Bar operations and services, and applicable rules and regulations associated with area of assignment. Ability To: • Actively listen to inquiries or complaints, solicit necessary information, use sound judgment when evaluating a wide variety of information, identify alternatives, and determine the appropriate response and/or course of action. • Remain calm and maintain a professional demeanor in conversations with customers who are irate and demanding or may have difficulty expressing themselves. • Demonstrate effective writing and verbal presentation skills. • Communicate clearly and effectively by telephone and in person with individuals from various socioeconomic backgrounds and cultures, in a non-judgmental manner. • Obtain and present material in person, by telephone, electronically, and in writing. • Always provide excellent customer service. • Prioritize calls and assignments to meet individual and team goals in a fast-paced environment. • Establish and maintain effective working relationships with co-workers, supervisors, other agencies, and members of the public. • Enter and retrieve information from/into a database or case management system and maintain accurate records. • Work independently and in a collaborative team environment. • Learn, retain, and communicate information regarding operations, services, and programs provided by the various State Bar departments; as well as services provided by other agencies to which customers may be referred. • Understand what constitutes legal advice and refrain from providing legal advice. • Maintain the confidentiality of information. Minimum Qualifications: Education: • Possession of an Associate of Arts or Associate of Science degree or equivalent to two years of college level coursework from an accredited college or university in a field that provides the required knowledge and abilities. Experience: • Minimum one (1) year experience as a Public Service Representative I for the State Bar or two (2) years' experience receiving and responding to a broad range of inquiries and complaints from the public, requiring knowledge and explanation of a variety of policies, programs, and processes. Additional experience in a field that provides the required knowledge and abilities may be substituted for the required education. Applicants who meet the Minimum Qualifications will be required to successfully complete the State Bar's selection process for this classification. License, Certificate, Registration Requirements: • None required. We are a diverse, equitable, and inclusive workplace where all of our employees and prospective employees experience fairness, dignity, and respect.