JOB SUMMARY The Town of Prosper is currently seeking qualified and dedicated individual
for the position of:
Emergency Communications Supervisor (Dispatch).Hiring Range: Lateral Transfer Available Up to Step #7 - $78,791 - DOQRetirement Benefits (TMRS), 2-to-1 Match
Medical, Dental, and Vision Benefits Effective Within the First 35 days of Employment
Flex Scheduling Opportunities
Tuition Reimbursement
Wellness Benefits
Training & Continuing Education Opportunities
Certification Pay:- Intermediate Certification Pay - $600 per year.
- Advanced Certification Pay - $960 per year.
- Master Certification Pay - $1,500 per year.
Shift Differential pay of $100 per month for any full-time (FTE) that works an overnight shift.Hiring Incentives:- $3,000 total hiring bonus paid out in the following:
- $500 paid upon hire.
- $1,000 paid upon completion of a successful initial probationary period.
- $1,500 paid upon completion of a successful 1 -year evaluation period.
- All paid within a 12-month period.
Compensation Pay Plan QUALIFICATIONS- High School Diploma or G.E.D and a minimum of eight (8) years public safety dispatch experience including three (3) years related supervisory experience.
- or Associate's Degree in a related field and four (4) years dispatch experience including two (2) years related supervisory experience.
- Must possess and maintain Texas Law Enforcement Dispatch Certification, TCIC/NCIC, NLETS/TLETS, Vesta 9-1-1 Equipment, and TTY certifications.
- Any combination of education, training, or experience equivalency will be considered.
Under general supervision of the 9-1-1 Communications Manager, oversees and supervises the employees of the Communications Center. Monitors procedural adherence for responses to calls for Police, Fire or Emergency Medical Services (EMS). Supervises and assists assigned dispatcher staff. Will also provide administrative support to the police department as needed.
EXAMPLES OF DUTIES - Oversees and monitors dispatch responses, data entry, reports, citations, and alarm permits.
- Supervises assigned Dispatchers for the Communications Section.
- Researches, retrieves and analyzes statistical information from the Computer Assisted Dispatch, TCIC/NCIC (Texas Criminal Information Center and National Criminal Information Center) and TLETS/NLETS (Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunications System) databases.
- Prepares audio tapes for the Criminal Investigation Division (CID).
- Assists with responding to and dispatching emergency services.
- Maintains, updates, backs up and provides disaster recovery procedures for Communications databases.
- Orders section supplies, equipment and maintenance as needed.
- Develops and monitors section's annual budget.
- Acts as police department custodian of records, and responsible for filling Public Information requests in accordance with Town and State guidelines.
- Must be able to work any shift, as needed, including nights, weekends, and holidays, to meet the needs of the Department, with or without reasonable accommodation.
- Other Important Duties:
- Must be available to work rotating shifts.
- Ensures proper monitoring and maintenance of Telecommunications Device for the Deaf (TDD).
- Researches and meets with equipment vendors to determine updates for communications systems software or other equipment.
- Travels to meetings, conferences and training.
- Performs other related duties as assigned.
- Regular and consistent attendance for the assigned work hours is essential.
ADDITIONAL QUALIFICATIONS - Must pass a pre-employment drug screening and/or post-offer physical exam.
- Must possess State of Texas Driver's License.
ADDITIONAL DETAILS Environmental Factors and Conditions/Physical Requirements:
Work is performed in a police department dispatching section setting. May be required to work various shifts, including weekends and holidays to support dispatch operations.
- May be subject to repetitive motion such as typing, data entry and vision to monitor.
- May be subject to occasional bending, reaching, kneeling and lifting such as retrieving or replacing video or audio tapes, retrieving and replacing files and records.
- May be exposed to extended periods of sitting, viewing monitors and/or talking on the telephone or radio.
- May be exposed to prisoners, irate and hostile individuals, emergency situations, and a high stress environment.
Equipment and Tools Utilized:
Equipment utilized includes personal computer, copier, calculator, fax machine, other standard office equipment, video equipment, tape recorders, and police radios.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description. The Town of Prosper, Texas is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Town will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with Human Resources and or the Town Manager.
PROSPER'S PURPOSE - PROSPER IS A PLACE WHERE EVERYONE MATTERS
