by Chris Edmonds | Jan 7, 2016 | on the job
The demands on federal, state, and municipal offices continue to grow. Citizens want products and services from those offices delivered efficiently. They also expect high quality customer service from those offices, just like the experiences they have at fine...
by Erin Latham | Jan 7, 2016 | About the Public Sector
Back in 1981, just 13 percent of chief administrative officers in government were women. Since then, that number hasn’t budged. It’s staggering to see what little progress has occurred in advancing the roles of women in government. Even with what appears to be a big...
by Bennett Dwosh | Dec 12, 2015 | education/training
Think back to the last great presentation that you watched. How did the speaker begin? Did he or she start by jumping right into the details or did they launch into a narrative, setting the stage for what was to come? As presenters, in our jobs, community involvement,...
by Marc Plooster | Dec 12, 2015 | education/training
Why are the arts celebrated? Why are STEM (science, technology, engineering, and math) programs heavily supported? Why are efforts to advance professions successful? Why DON’T we equally celebrate, support, and have success advancing non-arts humanities and social...
by Chris Edmonds | Dec 11, 2015 | education/training
Do people – employees, peers, bosses, customers, everyone – feel valued when they interact with you? Do they feel listened to – and heard? Do they feel you make every effort to address their needs – or explain what you can do for them? In our “get it done,” fast-paced...
