A Day in the Life of a City Clerk

A Day in the Life of a City Clerk

A city clerk is one of the oldest public service positions, dating back to Ancient Greece. In the United States, the office of city clerk was one of the first to be established when early colonists set up local governments. Today, a city clerk is an elected or...
Skills for Government Managers of the Future

Skills for Government Managers of the Future

Leadership in government organizations is changing into something quite different than it was as recently as 10 years ago. The International City/County Managers Association (ICMA) is celebrating its 100th anniversary in 2014, and our members have been marking the...
Attitude is Everything in the Public Sector

Attitude is Everything in the Public Sector

I was training a group of public agency managers the other day and asked them the question, “provided you had the option for a pool of prospective employees, all with baseline qualifying skills, and could choose between one with extraordinary skills and knowledge or...
Channeling Peter Drucker

Channeling Peter Drucker

Recently a former client emailed me asking a rather interesting question. He is a newly appointed Police Chief of an organization that hadn’t changed its operational practices, services or employee expectations in years.  He asked, “Now that I am Chief of Department,...
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