by Karin Hurt & David Dye | Apr 13, 2019 | education/training
“I think the problem is that these millennials just don’t care,” Sara shared with us candidly in a moment of total frustration.
We both looked at each other and then at her, “Uh…you do realize YOU are a millennial, right?”
“Yeah, yeah,” she acknowledged, “but I’m a DIFFERENT kind of millennial.”
Of course she is, and so were the people who were frustrating her.
No matter what generation you’re in, we’d bet money you don’t feel like you fit the stereotype.
by Chris Edmonds | Apr 13, 2019 | education/training, on the job
During a session with a culture change client, the organization’s president had an epiphany: “For 30 years I thought my job was to manage processes and results. This culture change journey has helped me redefine my job – to manage people’s energy.”
by Chris Edmonds | Mar 9, 2019 | education/training, on the job
Cornell University professor Dr. Tony Simons’ powerful article, “The High Cost of Lost Trust,” appeared in the Harvard Business Review in 2002. In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. They interviewed over 7,000 employees at nearly 80 properties and found that employee commitment drives customer service, but, most critically, a leader’s behavioral integrity drives that and more.
by Chris Edmonds | Feb 12, 2019 | education/training, on the job
Over 30 years ago I had a conversation with a teenager that caught me completely off guard – and reminds me of a valuable principle to this day. While I have a very well-honed skill for catching people doing things wrong – if I want to be an effective leader, I need to catch people doing things right. I work on this every day, with clients, peers, and bosses – greatly because of the jumpstart this conversation gave me.
by Chris Edmonds | Jan 7, 2019 | education/training, on the job
As a leader, your credibility is maintained, day by day, when you do what you say you will do. For example, if you announce that, from this point forward, every team member will be expected to demonstrate our team’s valued behaviors, you have set a standard. Educating team members about desired valued behaviors is important, but, without accountability, those valued behaviors are just one more set of expectations that your employees can ignore.
