by Marnie Green | May 9, 2014 | Management Articles
Study after study has proven that engaged employees, employees who care, lead to increased productivity, better customer service, and increased commitment to the mission. As a result, efficiencies increase, waste decreases, and citizens are happier. If you don’t...
by Marnie Green | Apr 13, 2014 | Management Articles
Every organization has a set of beliefs, or norms, that guide day-to-day interactions and processes. Organizational beliefs help to frame our decision-making and allow us to be consistent and efficient. In local government, there are a lot of them. Sometimes,...
by Marnie Green | Apr 13, 2014 | Management Articles
Pension reform, budget cuts, restructuring, doing more with less. . . all of these modern-day public sector realities have had a tremendous impact on the level of trust in our organizations. Gone is the era of lifetime employment. Today, organizations consider...
by Marnie Green | Mar 11, 2014 | Management Articles
All the practice, preparation and knowledge in the world cannot prepare you for an audience who does not like you or your message. Many of my clients face public audiences who are hostile or who do not want to hear the message that is being delivered. At City...
by Marnie Green | Mar 11, 2014 | Management Articles
The success of managers in government organizations is defined by their ability to achieve results and drive change. Results and change come about through conversation and it’s not always easy to initiate the conversations that are required. In fact, many managers...
