Compelling Captains Create Consistent Performance and Results

Compelling Captains Create Consistent Performance and Results

Every business needs a captain, a person that sets the stage for all actions and all relationships that take place within the work environment. If you, as a leader, do not set the stage by defining and aligning practices to clear performance standards and values expectations, people will be left to “figure it out on their own.” This leads to widely varying practices – not aligned, proven practices. That lack of clarity and alignment erodes consistent performance, service, and results.

Sometimes It’s Best to Wait for It

Sometimes It’s Best to Wait for It

I smiled as I watched the dad with his two-your old son scurry to the hotel escalator. The dad held his son’s hand firmly and flew him a few inches off the ground to land squarely on the moving step. The boy giggled and wiggled as if he was on an amusement park ride. On the ride down, the little boy leaned forward in anticipation as if ready for take-off. I cringed with worry envisioning sharp escalator teeth against soft, baby skin. But his dad calmly said—“No, not yet. Wait for it.”

Can You Listen Between the Lines?

Can You Listen Between the Lines?

Part of the problem with not being able to listen between the lines arises from our perception of what the person is saying or what they want. People tend to make assumptions based on their own experiences, current emotions, and state of mind. Unfortunately, these assumptions often tend to be incorrect. Recognizing the inaccuracy of our assumptions and challenging them by asking questions will greatly clarify what we are hearing and help to avoid misunderstandings.

Freddy and the Art of Follow-Through

Freddy and the Art of Follow-Through

Since joining a dog-fostering organization about a year ago, we’ve fostered and helped bring many dogs to a successful new start with a loving family. The dogs have all moved on to a wide variety of new settings, too. Some immediately become the presence in the home that adds a wonderful new companionship and sense of security.

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