The City is known for its progressive approach to city services and its strong commitment to meeting its customers' needs. In a recent survey of Vacaville residents, more than three-fourths rated the City of Vacaville as "excellent" or "good" in providing services to its citizens. Ninety percent of residents who reported recent contacts with City government said that the City employees were courteous and helpful. The City has received numerous awards for its innovation and professionalism, including an award from the California Council on Quality and Service based on nationally recognized Malcolm Baldrige criteria.
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