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  • management style

    Not My Dad’s State Agency Anymore

    My father, William Finley, and I recently compared views of the world of work.  When Dad was the President of SCF of AZ, the workers’ compensation agency of the State of Arizona (he retired in 1987) there were certain “rules” that everyone in the workplace lived by.  They were the “laws” you followed if you wanted to get […]

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  • job satisfaction

    Four Traits of Engaged Public Employees

    The nature of public employment is changing rapidly. With threats to public sector pensions and reduced benefit packages, recruiting and retaining top talent is more difficult than ever. Long-term employees are expected to do more with less, in an increasingly uncertain environment. The question we all seem to be grappling with is, “How do we […]

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  • performance

    Focus on Performance, Not Pay

    When you talk about an employee’s pay during a performance evaluation discussion, you are no longer talking about performance. Pay adjustments should follow from your assessment of the employee’s performance. However, when you discuss pay in the evaluation meeting, it distracts from your message about performance. If you have a choice, separate the two conversations so […]

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  • local government

    Engage Employees to Strengthen Local Government

    Employee engagement studies have magnified the challenge of engaging public sector employees. Threatened benefits, public scrutiny, and an improving job market make public sector employment seem less appealing than ever before.  Yet, when managers build strong connections with employees, regardless of the larger environmental pressures, engagement happens. Many managers struggle with creating these integral connections […]

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  • performance evaluation

    10 Questions that Get Employees Talking

    The typical performance evaluation discussion is one-sided.  You talk and the employee listens.  As a result, everyone walks away from the encounter feeling disengaged and unempowered. The annual performance evaluation conversation CAN be a very productive and positive experience if both parties fully engage in the conversation.  In fact, Painless Performance Evaluations are based on this important principle: […]

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  • Leadership: Getting someone to do something

    In his talk with EML students, Mark Kroeker quoted former Dallas Cowboys football coach as saying, “Leadership is getting someone to do what they don’t want to do, to achieve what they want to achieve.” Imagine the energy that could be released as leaders encourage the development of everyone’s potential! Kroeker’s remarks are similar to […]

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