Whether heads of families, corporations or government agencies, it is incumbent upon each of us to evaluate how we can do better—both now and in the future—to prepare for and cope with both small- and large-scale emergencies.
The typical response to crises is often described as “managed chaos”. This is particularly true when the onset is sudden, the affect is broad, and the duration lingers.
Establishing trust requires elements of organization, honesty, integrity, openness, and sound policymaking and implementation. Building confidence requires “response-ability”, competence, commitment, and reliability.
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