Cornell University professor Dr. Tony Simons’ powerful article, “The High Cost of Lost Trust,” appeared in the Harvard Business Review in 2002. In that piece, he described his team’s efforts to examine a specific hypothesis (“Employee commitment drives customer service”) in the US operations of a major hotel chain. They interviewed over 7,000 employees at nearly 80 properties and found that employee commitment drives customer service, but, most critically, a leader’s behavioral integrity drives that and more.
If you’re feeling unappreciated and underutilized in your current job, you’re not alone. According to the Conference Board, nearly half of all American workers report some degree of dissatisfaction at work, particularly in the areas of professional development, recognition, and promotion — all good reasons to consider changing employers or even industries.
Imagine a fireplace blazing on a cold winter’s day. It could be a gas fireplace, like mine, or a wood fireplace like my friend’s. While both fireplaces warm the room, the experience feels different depending on the fireplace. (Many would say there’s no substitute for a “real” fireplace.)
Employers are always looking for new ways to streamline their hiring process and attract the top talent. For this reason, you need to keep on top of the latest trends during your job search, to ensure you’re ticking all the right boxes and to stand out from the competition.
Most organizations have been using Microsoft’s Exchange in the Cloud for quite some time and many of them have bought into Office 365 for the price point alone. A recent trend is to fully adopt the Office 365 environment, scale back the traditional on-premise server farms and move everything to the Cloud as part of an overall digital transformation of the workplace. This is a noble endeavor, but invariably there are issues mainly around what to do with all the “valuable” stuff people are hoarding in their personal files. Can we all agree that we all have our secret stash in our network shares that we don’t want to give up?
Artificial Intelligence will help develop new cures, but to solve access and cost issues in U.S. health care, we will need new policies at the federal and state government level. Billions of dollars are being invested annually in artificial intelligence (AI), by large health care insurers, pharmaceutical companies, and venture capitalists.
The digital age has transformed recruitment – and LinkedIn has been at the forefront of this transformation for the last 17 years. An online platform integral for career progression, LinkedIn is the best way to showcase candidate attributes, experience, and professional acumen to recruiters the world over.
For years the reigning wisdom in resume writing has been that less is more. Not only were recent college graduates encouraged to keep their resume to one page, but even senior-level professionals were assured that hiring managers would never read past the first page. Could a longer resume be better?
Over 30 years ago I had a conversation with a teenager that caught me completely off guard – and reminds me of a valuable principle to this day. While I have a very well-honed skill for catching people doing things wrong – if I want to be an effective leader, I need to catch people doing things right. I work on this every day, with clients, peers, and bosses – greatly because of the jumpstart this conversation gave me.
Cultivating a spirit of gratitude makes life more fulfilling and meaningful. But have you thought about how YOU can cause someone else to be grateful? There are lots of ways to enhance the lives of others–one of the most valuable of which is to give them your attention.
Choose to make the decisions that will take you to the end that you have in mind. That means being proactive, not reactive about life and what it might present to you. The wisdom of Winnie the Pooh in the 2018 movie Christopher Robin is useful on this point. Winnie The Pooh: I always get to where I’m going by walking away from where I’ve been.
A topic that has been discussed a lot this week in the office with my clients is employee engagement and business results. Employee engagement is the degree to which employees demonstrate commitment, belief in organizational values, pride in their employment, and motivation to excel. When organizations prioritize employee engagement, they are investing in the retention of successful employees and helps boost the organization’s overall level of performance.
I recently published a book, The 9 Dimensions of Conscious Success – It’s All About YOU!, based on challenges and lessons learned over my 40-year career. I wondered whether those who enter the workforce today face bigger challenges than those I had encountered when I launched my career journey. My research verified that, in some ways, the “deck is stacked” against the current generations.
If scientific thinking can be learned through application to large challenges, the hope is the behavior will be applied to all challenges without effort or thought. As the administration has embraced lean production and Toyota Production System, it is no surprise kata is the chosen methodology.
The position of the kicker on a football team has always intrigued me. Here is a player that for most of the time is practically anonymous. Many of the rival fans and neutrals watching won’t even know his name. He runs on, unannounced and unnoticed, a few times in the game just to kick the ball between the posts, and then disappears again, whilst everybody is generally consumed with the much higher profile players and the more dramatic plays.
In 2019, tech will continue to take over the HR industry and disrupt the way candidates are recruited, hired, and engaged in the workplace. You’ve heard of AI and machine learning. However, have you heard of robotic process automation, or RPA? RPA has also been reducing costs and improving data management for HR. Robotic process automation performs rules-based, highly transactional processes in HR departments that require little or no human judgment.
As the New Year begins and our work life starts to move into first gear, we can be tempted to think back to yesteryear and ponder the ‘if only…?’ question. Not that reflection is a bad thing mind you, indeed, done purposefully it can be positive. That said, there is a lot of wisdom in what Walt Disney had to say. Curiosity is what impels us to move forward.
It will be well into 2019 by the time you read this. Resolutions have stuck or come and gone. Work is demanding excellence, there is a change agenda, a call for new innovations, and you are being asked to resolve office conflicts. And, it is a particularly demanding time in history for those who work in government in the service of citizens.
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