Employee retention is critical to every business – including “high turnover” industries like childcare, automotive, retail, and more. Research shows that replacing an employee can cost up to 20 percent of the position’s annual salary. The focus of employee retention can often be on improving management, creating a better benefits package, or another strategy to […]
Cops have the best networks. The bond between police officers is strong and builds a unique community of trust. Think about it. All those life and death situations that police come across, the stress, the many challenges and yes, the danger. It all works to bring them closer together than a lot of other employee […]
Think back to the last great presentation that you watched. How did the speaker begin? Did he or she start by jumping right into the details or did they launch into a narrative, setting the stage for what was to come? As presenters, in our jobs, community involvement, or in the classroom, we have the […]
Why are the arts celebrated? Why are STEM (science, technology, engineering, and math) programs heavily supported? Why are efforts to advance professions successful? Why DON’T we equally celebrate, support, and have success advancing non-arts humanities and social sciences? The idea to write about non-arts humanities and social sciences comes from the confluence of pondering art […]
Do people – employees, peers, bosses, customers, everyone – feel valued when they interact with you? Do they feel listened to – and heard? Do they feel you make every effort to address their needs – or explain what you can do for them? In our “get it done,” fast-paced work environment, these are tough […]
I appreciate my demise is a regular theme of my writing. But maybe it is important that I prompt contemplation of this huge, inevitable event that most of us spend our lives trying to ignore. And perhaps a more useful outcome of my reflections is that they were not what I expected them to be. […]
Everybody tweets. Chances are your employees tweet from their mobile phones while they’re on the clock. Yes, even government employees. Some are probably very good at Twitter, using it to manage their own personal brands and share their own voices. In an age where government entities are accused by the public of being insincere when […]
Throughout our lives, whether as employees or students, we’ve been trained to focus heavily on the minutia—dates, names, and other tidbits of knowledge. Instead of understanding the “why”, we worry about all of the “what”. The “what” included the name of the theater that Lincoln was shot at and the exact decimals of Pi. And […]
Recently, I was working with a client whose job announcement included four Knowledge, Skills, and Abilities (KSAs) in the qualification requirements. As I began to discuss with him the best approach, he quickly informed me that “we don’t have to write KSAs anymore.” I told him that this is only partially true. As of 2010, […]
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