Life can often be described as a set of imperfect parts that occasionally come together in a perfect opportunity. In many cases, those opportunities are natural, uninfluenced and easily acted upon for all involved as a way to bring together two or more otherwise independent elements together for something greater.
In some instances, the opportunity to … Read More »
When we are in the middle of turbulence, we look for the smooth patch of air. That’s exactly what I saw a client do back in 2010 when the organization seemed to be stretching itself to the limits.
City of Richland, WA City Manager Cindy Johnson was under pressure to produce a seemingly endless list of … Read More »
What personal powers do you have at your fingertips? What have you got going for you because of who you are, your natural tendencies, your experience and what you’ve developed personally and professionally so far?
The beginning of a new year is often a time for self-reflection. It’s a perfect opportunity to consider what we sometimes … Read More »
The demands on federal, state, and municipal offices continue to grow. Citizens want products and services from those offices delivered efficiently. They also expect high quality customer service from those offices, just like the experiences they have at fine department stores.
It may be an unfair demand, but the requirement is real.
Many businesses are trying to … Read More »