Today more than ever, customers – taxpayers – expect more from their municipal, county, state, and federal government service providers. They expect accurate information and quality services delivered by staff members who enjoy serving their customers. Old systems and norms can get in the way of delivering great services with great customer service – in […]
Knowingly or unknowingly, due to excitement or nervousness, a job applicant tends to overlook certain habits that can turn up to be a major factor in job selection or rejection. Body language plays a crucial role in important situations like a job interview. Just being cautious about your body language, you can influence the outcome […]
Joe had always been a strong performer, but in his new role he really seemed to be slacking off. His boss, Hannah has tried to coach him, but he’s not improving. It’s not helping that he gets so defensive. She’s starting to think she made the wrong selection. It’s disappointing because he had come so […]
As a public service professional, you may have a strong will to work for the federal government. The skills and knowledge that you may have learned through experience or through your MPA program could be utilized by pursuing a career in local government. Making procedures work more effectively, making a difference in your local city […]
It’s the end of the year again (already!) and a great time to start planning. What would YOU like your career to look like next year? Is it time for you to make a career move? Are you bored in your job? Are you making a difference where you want to be? Are you excited […]
People are often surprised at the decisions local government officials and business leaders make. It’s common to hear individuals say “What the heck were they thinking” when they made that decision? Since I enjoyed fantastic careers in both local government and business I observed the decision making processes of governmental bodies and senior business teams […]
Job search techniques are as unique as a fingerprint. Every aspect of preparing oneself for the job market is customized towards strengths while minimizing opportunities. Many people wrack their heads making their job search more complicated than climbing Mt. Everest. What once was the norm, send your resume and you’ll receive a call or turndown […]
In recent years, the prospect of working remotely – or “telecommuting” – has become a reality for a greater number of employees, including those that work in the public sector. Citrix, the company behind GoToMeeting software, said in a recent blog post that as many as one-fifth of American workers now telecommute, “with the number […]
Don’t read posts that have either numbers or the word “secrets” in the title! The internet has been filled with management advice for many years. Recently a new formula for management and leadership posts has been emerging: 1) The problem is stated, often through a story or case study. 2) Several solutions are identified and […]
As we all know, the arrival of the holidays typically prepares many of us for the equally reliable arrival of our desire to set a new goal for the coming year. And while most goals are developed and set in place for us to pursue with timelines and timeframes borne from opportunity, it’s the “New Year’s” […]
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